We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership, and choice so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
Main Purpose
As a Customer Support Associate II here at Indeed Flex - you will work cross-functionally to match the Flexers on our app to the right jobs, helping our clients meet their hiring targets. You will use internal data to proactively analyze shift patterns and job requirements and understand our pool of Flexers to maximize fulfillment. In this role, you will work closely with internal and external groups, including our clients, account managers, recruiters, and others, to ensure that Flexers meets client needs and fulfills work opportunities. In short, you will become a trusted expert on the Indeed Flex platform and will help people get jobs.
Responsibilities & Duties
- Support initiatives directly related to Indeed Flex's expansion into new geographies, markets, and industries.
- Providing support to Indeed Flex’s clients, workers, and internal teams via email, calls, and texts, playing an integral role in managing all day-to-day operations, liaising between clients, workers, and Flex’s internal Account Managers
- Facilitate external engagement to resolve issues when a solution cannot be obtained in-house.
- Support implementation of new processes and procedures to drive growth and performance of support KPIs and SLAs
- Contribute to continuous improvement efforts related to operations, shift compliance, and fulfillment, including using problem-solving skills to investigate and resolve issues.
- Ensure processes are noted clearly and properly and that notations and issue logs are normalized across the team.
- Coordinate with internal support groups to ensure adequate support coverage across multiple time zones to meet support KPIs and SLAs
- Enforce IT and Data Security standards, policies, practices, and procedures.
- Develop a thorough understanding of the Indeed Flex platform
- Participate in rotational shifts to provide weekend coverage as well as afternoon and evening coverage as required for your workgroup in relation to rapid growth and expansion
- Strong understanding of technology to drive a tech-enabled solution for clients, partners, and the Flexer, including Google Workplace, Slack, Salesforce, Excel, Shared Drives, Notion, Monday.com, RingCentral, etc
- Demonstrated success in delivering exceptional levels of customer service and/or technical support to a diverse audience via email, chat, and phone channels
- Demonstrated capabilities to manage workload, set priorities, and resolve issues with minimum direct supervision and minimum escalations
- Working knowledge of Windows and Mac operating systems
- Working knowledge of Android and Apple OS mobile operating platforms
- Exceptional written and verbal communication skills to collaborate and support effectively and efficiently with Flexers, Clients, and internal groups in order to resolve issues promptly and professionally
- Passionate about technology enablement and delivering exceptional user experiences
- Curiosity to actively seek out new ways to utilize or improve technologies, systems, and processes internally to benefit the entire team
- Strong organizational, time management, and prioritization abilities
- Excellent customer service mindset to deliver an outstanding experience, even in less-than-ideal situations with frustrated and disenfranchised users and clients
- Bilingual- Spanish
- $19.23 to $24.03 hourly base
- 8 Public Holidays
- Laptop
You’ll fit right in at Indeed Flex if:
- You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
- You don’t mind doing the work, whatever it is - you can see the impact at the end, and you’re in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- You’re proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale-up environment - you know what we’re about, and you want to be a part of it.
We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
What We Do
We're Indeed Flex, a revolutionary app for temporary work empowering job seekers with the fastest way to find work that fits their lifestyles.
Through our evolving technology, we're putting work in the palm of people's hands, enabling them to decide where, when, and how they work at the click of a button.
At the same time, we partner with employers to deliver access to high-quality workers - "Flexers", as we call them - matched to their needs.
With the support of Indeed.com, the world's #1 job site, Indeed Flex operates in full autonomy as we strive to transform the staffing landscape by making access to work and job seekers frictionless.
We're expanding rapidly and recruiting the brightest, boldest talent to help us achieve our mission. Want to join our journey?
Why Work With Us
At Indeed Flex, we're progressive people with progressive ideas. That means that we have an incredibly flexible approach to the way we work internally. We believe in nurturing our talent, providing career progression opportunities, constantly adapting to be better and always striving for a great, collaborative and ethos focused culture.
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Indeed Flex Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy allows employees to work however they work best while encouraging in-person collaboration and real-time coordination of crossfunctional groups at our incredible office in the Domain in Austin.
