Temporary Customer Operations Representative

At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. Our people are the cornerstone of business – we invite you to grow your career with us.
The Temporary Customer Operations Representative supports the order fulfillment process by processing customer sales orders, responding to customer inquiries, coordinating with internal teams, and resolving customer and sales-related issues. This role may also support engraving and e-commerce activities, as well as other Distribution Center responsibilities as assigned.

Core Responsibilities

• Communicate and coordinate with brands and Sales regarding daily priorities, customer needs, advertising requirements, and cancel dates.
• Partner with the Intercompany Logistics team to resolve product availability issues.
• Coordinate with Distribution to ensure accurate and timely delivery of customer orders, including VAS items and special requirements.
• Handle escalated customer and sales professional issues with professionalism and a high level of customer service.
• Provide customers and internal sales professionals with product and service information, order assistance, and issue resolution.
• Manage customer service inquiries through applicable communication channels.
• Manage the order fulfillment process from order entry through delivery creation and release to the warehouse.
• Support order fill rates and on-time, complete delivery expectations.
• Analyze root causes of order fulfillment and order status issues.
• Perform additional duties and responsibilities as assigned by management.

SAP Responsibilities

• Enter and maintain sales orders.
• Manage incomplete orders.
• Re-price sales orders when corrections are required.
• Update cancel dates and requested delivery dates.
• Manage delivery blocks.
• Maintain VAS conditions.
• Manage inventory allocations and allocation results.
• Create deliveries.
• Process pro forma billing.
• Support export process compliance.
• Develop a basic understanding of customer master data, including pricing and partner functions.
• Develop a basic understanding of material master data, including basic and sales views.
• Develop a basic understanding of batch scheduling for ARUN.
• Develop a basic understanding of ARUN types and sales-tab settings.
• Understand how document dates drive processes and system functionality.

  Operational Responsibilities

• Receive, scan, and track inbound and outbound orders.
• Perform quality-control checks for inbound engraving requests and outbound shipments.
• Prepare watches and materials for engraving.
• Operate engraving software and machinery as needed and troubleshoot basic issues.
• Verify engraving information from Pulse ID.
• Ensure engraving meets accuracy, placement, and quality standards.
• Escalate engraving issues through the designated Slack channel.
• Assist in other areas of Distribution Operations as needed.

Qualifications

• Minimum of two years of customer service or service-related experience in a similar position.
• Must be able to speak English effectively to communicate with customers, sales professionals, and internal business partners.
• High school diploma or equivalent required.
• College or university degree preferred.
• Results-oriented with a strong work ethic and positive attitude.
• Strong analytical, decision-making, and problem-solving skills.
• High degree of customer focus.
• Ability to build positive team and business relationships.
• Demonstrated integrity and sound ethical judgment.
• Intermediate Microsoft Outlook skills.
• Ability to multitask in a fast-paced, high-volume environment.
• Self-starter who can work independently with minimal supervision.
• Flexibility to work extended hours, evenings, or weekends as business needs require.
• SAP experience preferred.

Physical Requirements

• Ability to perform repetitive tasks and sit or stand for extended periods.
• Ability to bend and squat.
• Ability to lift, push, and pull up to 50 lbs.
• Ability to work safely in a warehouse and Distribution Center environment.

The hourly range for this position is from $18.00 to $20.00.

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.