Temporary Communications and Content Operations Specialist

Job Description:

Berklee is the premier destination for the study of contemporary music and the performing arts. We offer degrees and other programs at our campuses in Boston, New York, and Valencia, Spain, at our Berklee Abu Dhabi Center, and through Berklee Online, the largest worldwide provider of music education.
As a member of the communications team in Berklee’s Communications and Marketing Division, the Communications and Content Operations Specialist supports our division’s efforts to keep our diverse and innovative community informed and engaged through our website, digital signage, email, and other engagement tools.
Reporting to the Associate Director of Communications, this role manages our internal communications calendar and supports integrated communications campaigns for operations, major events and initiatives, and institutional updates.
This is a highly collaborative and detail-oriented role. Strong interpersonal communication skills, attention to detail, and project management skills are critical to success in this role and ensuring the team can effectively and efficiently meet the institution’s needs. This person is expected to have a working knowledge of digital communications platforms as well as best practices and trends.
This role is a one-year temporary position to support our team’s operations as we prepare to launch a completely redesigned website ecosystem.

ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:

●      Website Content Management: Manage key web pages, content update processes, and internal announcements; support departments in managing their site content.

●      Project Management: Use project management tools (e.g., Airtable and Asana) to manage the team’s work and ensure projects stay on track.

●      Email Communications: Draft and review copy for email communications; build and send Mailchimp campaigns; and perform Mailchimp code checks.

●      Communications Campaigns: Support broad communications campaigns across Berklee, from operations to major events and initiatives to institutional updates.

●      Audience Management: Manage Mailchimp audiences (including lists for faculty, staff, and students); keep audiences up to date with appropriate tags.

●      Digital Signage: Design slides and curate the Boston campus playlist.

●      Data Analysis: Review available data across team’s communications platforms to identify trends and opportunities for continuous improvement.

●      General Operations: Manage internal communications calendar; develop and maintain team documentation and templates; manage shared inboxes.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

●      Experience: Minimum of 3 years of experience in a digital communications role. Experience in higher education is a plus.

●      Technical Skills: Proven experience with Drupal or similar CMS, project management tools (e.g., Airtable, Asana), email marketing platforms (e.g., Mailchimp), content design software (e.g., Canva, Google Slides), and Excel/Google Sheets.

●      Attention to Detail: Extremely detail-oriented for accuracy, consistency, and quality.

●      Project Management: Demonstrated experience managing projects of varying scopes and depths; excellent prioritization, assessment, and problem-solving skills.

●      Communication: Exceptional written and verbal communication skills.

●      Digital Communications Knowledge: Demonstrated knowledge of and familiarity with digital communication platforms as well as trends and best practices, especially around accessibility and writing for the web.

●      Interpersonal Communication: Strong relationship-building and -nurturing skills, and ability to collaborate with colleagues at all levels of the institution.

●      Continuous Learning Mindset: Curiosity and commitment to learning new skills and technologies, and openness to emerging tech, including AI.

●      Collaboration and Independence: Equally comfortable and adept with independent work and collaborative work.

●      Work Environment: Ability to respond quickly and calmly when urgent communication needs arise; adept at managing multiple projects simultaneously and efficiently.

Hiring Range: $67,000 to $79,000; salary dependent on relevant experience and education.

This is a fully remote position.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

 

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:Temporary (Fixed Term)