ABOUT SOTHEBY'S
Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.
THE ROLE
Sotheby’s is looking for a Client Experience Coordinator based in Hong Kong. As an integral part of the Client Experience team, the Client Experience Coordinator supports clients through the post-sale process delivering excellent client service in accordance with best business practice and Company policy.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO
- Ensure post-auction process and service level agreements (SLAs) are delivered in a timely and professional manner
- Provide support to clients on a day-to-day basis such as assisting in phone, email, arranging shipping payment, and in-person enquiries in a timely manner
- Issue timely and accurate client communications
- Work with Shipping Coordinator to organize shipping quotes and deliveries
- Ensure financial transactions comply with corporate governance
- Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
- Manage property releases for non-sale inventory
- Participate in ad hoc projects
KEY SKILLS AND EXPERIENCE
- Degree in business administration or equivalent field preferred
- 1-2 years’ relevant work experience
- Exceptional client service skills including strong verbal and written communication skills
- Operationally minded with an appetite for technology
- Ability to multi-task, prioritize and manage challenging deadlines
- Creative problem solver with ability to act quickly and effectively under pressure
- Highly organized and detail oriented
- Logical and practical thinking, with excellent resourcefulness and problem-solving skills
- Self-motivated, enthusiastic, and able to work both independently and as part of a team
- Strong knowledge of Microsoft Office – prior experience with SAP is preferable
- Fluency in English, Cantonese, and Mandarin essential. Must be able to read and write Traditional Chinese
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The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.
Skills Required
- Degree in business administration or equivalent field
- 1-2 years' relevant work experience
- Exceptional client service skills
- Strong verbal and written communication skills
- Operationally minded with an aptitude for technology
- Ability to multi-task and manage challenging deadlines
- Highly organized and detail oriented
- Strong knowledge of Microsoft Office
- Fluency in English, Cantonese, and Mandarin, able to read and write Traditional Chinese
Sotheby's Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sotheby's and has not been reviewed or approved by Sotheby's.
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Healthcare Strength — Healthcare coverage is described as broad, spanning medical, dental, vision, prescription coverage, and company-paid life insurance. Mental health benefits and disability coverage are also included as part of the package.
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Retirement Support — Retirement support includes a 401(k) plan with company matching. Additional financial supports such as flexible spending accounts and an employee stock purchase plan are also referenced.
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Leave & Time Off Breadth — Time-off policies are characterized as generous, including paid time off, paid holidays, and sick days. Paid parental leave and family-related supports are also included in the overall offering.
Sotheby's Insights
What We Do
Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access, connoisseurship and preservation of fine art and rare objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.
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