Template Support Specialist

Who are Heidi?

Heidi is on a mission to halve the time it takes to deliver world-class care. 

We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world. 

Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.

We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we're now powering more than 1 million consults every week.

With our most recent $16.6M round of funding from leading VC firms, we're geared up to supercharge our ambitious global growth, starting with the US, Canada, UK and Europe - and we need great people like you to get there. Ready for the challenge?

We’re hiring Template Support Specialists to work alongside Heidi’s regional Customer Success teams and support clinicians using our clinical AI product.

We’re hiring Template Support Specialists to work alongside Heidi’s regional Customer Success teams and support clinicians using our clinical AI product.

What you’ll do:

• Use your clinical knowledge to review clinical document examples provided by our users and transform them into customisable, high-quality note and document templates that are compatible with Heidi. 

• Collaborate with Heidi’s Customer Success, Go-To-Market & Medical Knowledge teams to understand new user’s clinical requirements and develop new templates during customer onboarding.

• Participate in template training and education initiatives for Heidi’s users. 

• Develop a deep understanding of Heidi and how our clients use the product in their clinical practice and workflows.

• Engage with current Heidi users directly to optimise & enhance their existing templates and help them to achieve their desired outputs.

• Provide exceptional customer support to our users by promptly triaging and responding to inquiries to resolve their issues and queries.

• Learn to use a wide variety of AI and software tools to help you work more efficiently.

What we will look for:

• Early career medical, nursing, allied, mental health professionals who are keen to start a career in healthtech with a focus on AI and content. Non-clinicians will not be considered for this role.

• Have at least 30-38 hours of availability per week (hybrid/remote). Preference will be given to candidates with full-time availability.

• A quick learner who can learn the ropes of Heidi's product, and is able to work autonomously with high levels of accountability.

• Organised individuals who manage their time effectively.

• Highly motivated with strong written and verbal communication skills.

• Prior experience with software tools like Notion, Loom, ChatGPT and Intercom is advantageous, but not required.

What do we believe in?

• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

  • We will stop at nothing to improve patient care across the world.

  • We design user experiences for joy and ship them fast.

  • We make decisions in a flat hierarchy that prioritises the truth over rank.

  • We provide the resources for people to succeed and give them the freedom to do it.

Why you will flourish with us 🚀?

• Flexible work with 3 days p/w in office.

• Additional paid day off for your birthday and wellness days

• A generous personal development budget of $500 per annum

• Learn from some of the best clinicians, salesmen, operators, engineers and creatives, joining a diverse team

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups 

• If you have an impact quickly, the opportunity to fast track your startup career and grow into roles with more responsibility in the Customer Success, Medical Knowledge and/or Go-to-Market teams!