The Role
Makes outbound and inbound customer calls, identifies needs, recommends products, follows up through multiple channels, converts leads, meets sales targets, maintains CRM records, handles objections, escalates complex issues, builds customer relationships, supports sales campaigns, and prepares activity reports.
Summary Generated by Built In
1. Make outbound calls to prospective and existing customers to introduce products and services.
2. Respond to inbound enquiries and provide accurate information to customers.
3. Identify customer needs and recommend suitable products or services.
4. Follow up consistently with leads through calls, WhatsApp, SMS, or email.
5. Convert qualified leads into customers by effectively communicating value and benefits.
6. Meet assigned daily, weekly, and monthly call and sales targets.
7. Maintain accurate records of calls, customer interactions, leads, and sales activities.
8. Update customer information and follow-up activities on the company’s CRM or tracking system.
9. Handle customer questions, objections, and concerns professionally.
10. Escalate complex customer issues to the appropriate team when necessary.
11. Build and maintain positive relationships with prospective and existing customers.
12. Work closely with the Sales, Business Development, and Marketing teams to improve lead conversion.
13. Participate in sales campaigns, promotions, and follow-up activities.
14. Prepare basic daily or weekly reports on calls, leads, follow-ups, and conversions.
15. Continuously improve product knowledge, communication, and telesales skills.
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
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