GENERAL SUMMARY:Reporting directly to the Telesales Supervisor/ Managing Director, the Telesales Representative will be an outstanding communicator with a professional but friendly approach. Responsibilities include but are not limited to:
- Ensuring high standards of Customer Service by working together with the wider team as well as other departments throughout the business.
- Responsible for processing orders, resolving customer queries and ensuring a successful process through to delivery.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answering all calls in a professional and timely manner.
- Providing high quality Customer Service by responding to any queries raised, taking time to listen and understand the customer concerns, agreeing ownership and a timeframe for resolution.
- Keeping customers updated through to resolution with regards to any issues raised.
- Installing connect online ordering system for customers
- Processing orders via phone, email, fax and connect online ordering system
- Logging all relevant information in a professional manner and forwarding to the most appropriate business source for resolution.
- Generate reports for in house and customer use
- Be proactive by looking for efficiencies in all processes and raising these to the Telesales Supervisor in an appropriate manner.
- Keeping up to date with product information and business changes as well as important information communicated by mail or in meeting, etc.
- Covering all tasks appropriate under most circumstances which ensure the efficiency of the office and customer satisfaction.
QUALIFICATIONS & EXPERIENCE:Ideally candidates will have experience within a similar customer service department in a sales focused organisation.
*** Please note, this position is Maternity Leave cover for 1 year. ***
Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
What We Do
Covetrus specializes in the production and distribution, inventory management, software and prescription management for veterinary care.
Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is headquartered in Portland, Maine, with more than 5,500 employees, serving over 100,000 customers around the globe.
