Telesales Representative - Outbound

As a Telesales Representative, you will be the person who brings exciting opportunities directly to our customers, calling them to share new products like smartphones and other great offerings. Working from our Kampala office, you'll help customers discover what's possible and guide them toward products that can make their lives more enjoyable.

At M-KOPA, we believe everyone deserves access to quality products that improve their lives. You will connect customers with the technology they want by reaching out to existing customers who already trust us and showing them what's new and available. Your conversations will help families across Uganda get access to products like televisions that can bring entertainment, education, and connection right into their homes.

You'll make calls to existing customers to tell them about smartphone upgrades and other M-KOPA products, work toward meeting your sales goals, and ensure every customer has a great experience when talking with you. You'll also maintain high call quality standards and manage your time well to help as many customers as possible each day.

If you enjoy talking to people, like helping others access better products, and want to be part of something that makes a real difference in families' lives, this could be perfect for you.

This is an onsite role in Kampala reporting to the Telesales Team Lead.

We need someone with a certificate, diploma, or higher qualification and experience in call centers or customer service. You should have a strong passion for sales and be naturally good at communication, persuasion, and talking with customers.

You should be comfortable using basic computer tools like Outlook and Microsoft Office, and have a self-driven, results-oriented attitude. Most importantly, you should be enthusiastic about helping customers and committed to doing the right thing.

If you're ready to help families across Uganda access life-changing products while building your sales career, we'd love to hear from you!

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.