Job Brief:
The purpose of this role is to gather and document customer feedback and enter the obtained data into the system for further evaluation. Effectively inquire clients to obtain information regarding the quality of services provided, system behaviour & engagement with internal teams.
Job Responsibilities:
- large volumes of outbound calls promptly, following approved scripts while handling different topics.
- clarity of information/intel for identifying and analysing customer needs and concerns providing relevant solutions accordingly.
- strong verbal/communication and active listening skills. Having a customer-focused and adaptable nature (in terms of catering to different personality types) while dealing with them.
- compliance of SOP’s designed & communicated as per audit plan.
- Time management & working in pressure environment.
Job Requirements:
- Qualifications: Graduations
- Location: Lahore
- Experience: 1 year of experience in customer services/call centre
- Good communication skills and problem solving
- Ability to work to deadlines, under pressure
Skills Required
- Graduation
- Location: Lahore
- 1 year of experience in customer services/call centre
- Good communication skills and problem solving
- Ability to work to deadlines, under pressure
What We Do
Zameen.com has single-handedly revolutionized real estate buying and selling in Pakistan. Zameen.com was the First Pakistan Property Portal that presented state of the art services and features for Pakistan real estate agents, buyers and sellers alike. Since 2006, Zameen has been the primary choice for people looking to invest, buy, sell, or rent properties in all major cities of Pakistan.
