As a call centre telesales advisor for Tesco Mobile, you’ll be helping new and existing customers, listening to their needs, and matching them up with a great product or service, and a deal that’s right for them. We’ll offer you skills training to help you effectively cross-sell and up-sell, and become a better, more confident and persuasive communicator so you can go even further in your role. You’ll have targets to achieve each day, but help achieving them, with a team around you to give advice, and resources to help check your knowledge and land that pitch just right.
Job title:
Telesales Advisor
Job Description:
Role Objective:
As a call centre telesales advisor for Tesco Mobile, you’ll be helping new and existing customers, listening to their needs, and matching them up with a great product or service, and a deal that’s right for them. We’ll offer you skills training to help you effectively cross-sell and up-sell, and become a better, more confident and persuasive communicator so you can go even further in your role. You’ll have targets to achieve each day, but help achieving them, with a team around you to give advice, and resources to help check your knowledge and land that pitch just right.
Experience:
- 12 months International or 24 Months Domestic Call Centre experience within a Telesales / Retentions / Sales through Service environment
What you’ll be doing:
- Taking inbound calls from new and existing customers
- Offering customer’s, the best product or service that suits their needs
- Selling the benefits of different products/services to increase customer retention and satisfaction
- Ensuring we meet the regulatory requirements when handling sales with customers”
- Be compliant and follow the regulatory scripts
- Educating customers about our products and services
- Maintaining and updating customer databases
- Staying up to date with any offers or new product development
Call type examples:
- Upgrades – handset or sim
- Additional business
- Customers thinking of leaving – attempt to retain
- Issuing PAC codes
- New customers wishing to discuss new deal
- Outbound: Call exiting customers via dialler (sleeping customer out of contract) offer new deals. Sim only/Iphone
Essential:
- High proficiency in written and verbal English communication,
- Ability to exercise decisiveness when selling product to customer.
- Time Management: Balancing multiple tasks efficiently is essential.
- Active Listening: Attentively understanding customer inquiries, concerns, and feedback is fundamental.
- Empathy: Provide Solution while showing empathy and genuine concern for your customer
- Handle complex issues.
- Problem Solving: Quick thinking and resourcefulness are vital.
- Communication Skills: Clear and concise communication
- Adaptability: The ability to adjust to different customer personalities and situations is valuable.
- Attention to Detail: Accurate data entry, note-taking, and order processing are critical.
- Customer-Centric Approach: Putting the customer first is a core competency. Moderate to Advanced computer skills and system navigation
- Objection handling
- Closing techniques
- Negotiation Skills
What we’re looking for:
- Someone who can spot buying signals and act accordingly
- A clear, confident communicator, even when faced with challenges or rejection
- Someone who gets on well with others, and can adapt their style to suit different customer interactions
- Motivation to reach and exceed targets and improve sales skills a great listener with attention to detail, who can demonstrate empathy and patience
Tesco Mobile is a leading Mobile Virtual Network Operator (MVNO) in the UK. It offers a range of flexible mobile plans, including pay-as-you-go, monthly contracts, and SIM-only deals. Known for high customer satisfaction, Tesco Mobile combines value-driven mobile services with the convenience of Tesco’s retail offerings.
The campaign operates in UK time. You will be required to work the following shifts in South African times:
Operating Hours: SA times
- Monday –Sunday (8AM-10PM)
- Your shift roster is subject to change therefore be prepared to work unfavorable shift patterns as per operational requirements.
- Our Call Centre is operational 365 days per year (including Christmas and New Year).
- You will be expected to work during the festive season (including Christmas Day)
What’s in it for you?
- Competitive remuneration package
- Shift Allowance
- Weekend Hero Bonus
- Excellent monthly performance bonus of up to 20% of basic salary
- Free door to door transport for evening shifts after 7pm
- A progressive career path to help you develop in your Call center career.
- Comprehensive product training in a fun collaborative environment
- Excellent accredited training programs to assist you in career development on a variety of subjects/concepts.
- Employee Share Scheme Trust after 24 months tenure with Capita
- Eligibility to participate in our scholarship program after 24 months tenure with Capita.
What we hope you’ll do next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.
What will happen next?
- Your application will be reviewed.
- If your application is successful, you will be invited to an interview with a member of the recruitment team.
IMPORTANT
The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.
Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.
Attach your most recent CV indicative of the criteria as advertised.
Location:
Cape Town
,
South Africa
Time Type:
Full time
Contract Type:
Permanent
What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
