The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.
This role focuses on troubleshooting, user support, system maintenance, reporting, onboarding support, and basic administration within the Call Center telephony platform. This is a great opportunity for someone looking to grow their career within telephony systems and call center technology.
The Telephony Systems Administrator will assist with:
- Day-to-day support of telephony and call center systems
- Troubleshooting system and user issues
- IVR updates and maintenance
- User setup and onboarding support
- Basic reporting and campaign support
- Coordination with third-party vendors when issues arise
- Maintaining and improving existing call flow functionality
Responsibilities
- Provide day-to-day support for Call Center telephony systems
- Troubleshoot telephony and user-related issues
- Support inbound and outbound call campaigns
- Assist with IVR administration and updates
- Generate and review basic call center reporting
- Support onboarding activities for new clients and users
- Work cross-functionally with operations and internal support teams
- Escalate complex issues appropriately
- Maintain documentation and support processes
- Assist with system enhancements and process improvements
Requirements
Qualifications
- 1-3 years of experience in technical support, telephony support, help desk, call center systems, or related experience
- Exposure to Cisco telephony platforms preferred (CUCM, UCCX, VOIP, Jabber, IP Phones, etc.)
- Basic understanding of call center environments and IVR functionality
- Strong troubleshooting and communication skills
- Ability to learn new systems and technologies quickly
- Organized with strong attention to detail
- Comfortable working in a fast-paced environment
- Healthcare or call center experience is a plus, but not required
- Relevant certifications or technical coursework are a plus
Benefits
Supportive, progressive, fast-paced environment.
- Competitive pay structure.
- Matching 401(k) with immediate vesting.
- Medical, dental, vision, life, & short-term disability insurance.
- AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
- All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
- AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.
Skills Required
- 1-3 years of experience in technical support, telephony support, help desk, call center systems, or related experience
- Exposure to Cisco telephony platforms preferred
- Basic understanding of call center environments and IVR functionality
- Strong troubleshooting and communication skills
- Ability to learn new systems and technologies quickly
- Organized with strong attention to detail
- Comfortable working in a fast-paced environment
- Healthcare or call center experience is a plus
- Relevant certifications or technical coursework are a plus
What We Do
AssistRx has engineered the perfect blend of technology and talent to provide manufacturers with an intelligent therapy initiation and patient support solution that improves patient uptake, visibility and outcomes. Our balanced approach streamlines enrollment, reduces therapy disruptions and provides real-time therapy visibility through an integrated solution—delivering the informed touchpoints that simplify a complex system to enable better results for today’s patients. The AssistRx solution includes therapy initiation and patient support, patient education and adherence, and therapy insights and analytics. We have built our entire platform to be flexible and scalable—interoperable with today’s technology standards. As the only independent provider of an integrated solution, we offer the dual benefit of a stable, mature company that delivers with the nimble, responsive attitude of an entrepreneurial team. Experience what intelligent specialty therapy initiation and patient support is truly about—with the perfect blend of technology and talent that only AssistRx can deliver.
