Telephony Performance Consultant

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Shift:

Address:

City:

State:

Postal Code:

Job Description:

• Develops and implements customized improvement plans for individual practices.
• Evaluates performance data to prioritize interventions.
• Partners with medical group leaders to optimize EHR use and ensure practice success.
• Supports process improvement and transformation for practices.
• Implements evidence-based care models.
• Assists with EHR optimization.
• Assesses workflows, identifies gaps, defines necessary changes, and develops future workflows.
• Conducts improvement audits and reports findings to the manager and team.
• Monitors data and outcome measures to evaluate user adoption of systems and processes.
• Leverages data and analytics to identify areas needing improvement.
• Collaborates closely with reporting teams to ensure accurate and timely data collection.
• Analyzes performance data by region, medical group, specialty, practice, and provider to promote optimal outcomes.
• Performs other duties as assigned.
• Traveling role 25% of the time

Knowledge, Skills, and Abilities:

• Microsoft Office suite experience with advanced PowerPoint, Excel, and Visio skills [Required]
• Familiarity with physician practice transformation in the multi-specialty setting, supported by project management and quality improvement principles [Required]
• Knowledge in Healthcare Operations, Information Technology, Revenue Cycle, Practice Operations, Clinical Operations, Nursing Work Flow, Physician Work Flow, Medical Information [Required]
• Proficiency in identifying, defining, analyzing, and displaying metrics and goals [Required]
• Process improvement methodologies experience [Required]
• Process mapping and process mapping tools experience [Required]
• Project management experience [Required]
• Participation in practice management/EHR implementation and/or ongoing support and optimization programs [Required]
• Effective communication skills with all stakeholders, e.g., executive leadership, physicians, managers, and staff [Required]
• Advanced problem solving, communication, and critical thinking skills [Required]
• Experience with leading small groups or projects [Required]
• Knowledge of/experience with athenaCollector and athenaClinicals [Preferred]
• Experience to run and decipher analytic reports [Preferred]
• Experience leading performance improvement/optimization efforts [Preferred]
• Knowledge of quality reporting and physician practice regulatory programs (e.g., PQRS, MACRA) [Preferred]
• Familiarity with formal change management models (e.g., GE CAP, Destra ACT) [Preferred]

Education:

• Bachelor's [Required]

Field of Study:

• in business, engineering, IT or healthcare related field

Work Experience:

• 5+ years in IT/EMR or training experience, performance improvement/process optimization experience [Required]
• Member of professional organization(s) related to job responsibilities (i.e. IHI, ASQ, SHS) [Preferred]
• Physician Practice Operations Experience [Preferred]

Additional Information:

• Completion of one professional certification within one year and maintenance of certification thereafter if applicable, e.g. CPHIMS, CMPE, Lean Bronze, Six Sigma Certified Green or Black Belt
• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:  
• Bachelor’s degree AND 5+ years of experience OR 
• Associates degree AND 7+ years of experience OR 
• High School Grad or Equiv AND 9+ years of experience 

Licenses and Certifications:

• Six Sigma Black Belt Certification (CSSBB) [Preferred]
• Six Sigma Green Belt Certification (CSSGB) [Preferred]
• Lean Bronze Certification [Preferred]
• Certified Professional in Healthcare Quality (CPHQ) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.