The Role
Architects and supports SIP trunking, call routing, SBC configurations, and resilient telephony integrations. Troubleshoots SIP, RTP, TLS, networking, and media issues; performs packet analysis; supports customer deployments, testing, cutovers, and configuration changes. Collaborates with network, cloud, product, engineering, carriers, and customers while documenting best practices and serving as an escalation point. The role also guides design decisions and mentors junior engineers.
Summary Generated by Built In
The Telephony Engineer is a subject‑matter expert responsible for architecting complex telephony integrations, optimizing SBC behavior, guiding customer design decisions, and ensuring Sycurio’s voice platform maintains secure, resilient, PCI‑compliant performance. This engineer leads large customer delivery efforts, resolves advanced SIP/RTP/TLS issues, establishes best practices, and mentors junior team members.
Responsibilities
- Support the design and implementation of SIP trunking, call routing logic, and resilient configurations.
- Assist in building secure and reliable call delivery flows in line with business and customer requirements.
- Configure DTMF masking, RTP/SRTP handling, SIP header manipulation, and failover routing.
- Work with internal teams to validate routing across carriers, CCaaS platforms, and customer IP PBXs. SBC Configuration & Support
- Configure, maintain, and troubleshoot SBC platforms (e.g. Oracle, AudioCodes).
- Support SIP routing, topology hiding, and header manipulation tasks.
- Troubleshoot SIP call flows, including common issues with re-INVITEs, session refreshes, and media handling.
- Perform basic to intermediate packet and RTP analysis (e.g. jitter, latency, packet loss). Delivery & Operations
- Support customer deployments, testing, and implementation activities.
- Assist with telephony cutovers and configuration changes.
- Contribute to documentation, including configuration templates and support guides.
- Act as an escalation point for operational telephony issues where required. Cross-Functional Collaboration
- Work with Network and Cloud teams on connectivity, routing, and infrastructure setup.
- Support product and engineering teams with telephony-related input.
- Communicate effectively with internal teams and customers to resolve issues and explain solutions.
Design & Implementation
Required Skills
- 2–5 years’ experience in SIP, VoIP, or telephony engineering roles.
- Solid understanding of:
- SIP fundamentals (call flows, messaging, basic troubleshooting)
- RTP/SRTP and codec behaviour
- Basic TLS and certificate concepts
- Experience working with SBCs (e.g. AudioCodes, Oracle, or similar).
- Ability to analyse SIP traces and troubleshoot call issues.
- Good understanding of networking fundamentals (TCP/IP, VLANs, subnetting).
- Familiarity with enterprise connectivity (e.g. internet, VPN, MPLS).
- Exposure to virtualised environments (e.g. VMware, KVM, Hyper-V).
- Strong communication skills and ability to work collaboratively. Nice to Have Skills
- Experience with cloud-based telephony environments (e.g. AWS).
- Familiarity with carrier SIP and routing requirements.
- Exposure to CCaaS platforms.
- Basic scripting or automation knowledge.
- Awareness of compliance standards such as PCI DSS. Bonus
- Experience with Asterisk, RTPengine, Kamailio, or FreeSWITCH.
- Exposure to tools such as HEPIC or HOMER.
Skills Required
- 2-5 years of experience in SIP, VoIP, or telephony engineering roles
- Understanding of SIP fundamentals, including call flows, messaging, and troubleshooting
- Understanding of RTP, SRTP, and codec behavior
- Basic TLS and certificate knowledge
- Experience working with SBCs such as AudioCodes, Oracle, or similar platforms
- Ability to analyze SIP traces and troubleshoot call issues
- Understanding of TCP/IP, VLANs, and subnetting
- Familiarity with enterprise connectivity, including internet, VPN, and MPLS
- Exposure to virtualized environments such as VMware, KVM, or Hyper-V
- Strong communication and collaboration skills
- Experience with cloud-based telephony environments such as AWS
- Familiarity with carrier SIP and routing requirements
- Exposure to CCaaS platforms
- Basic scripting or automation knowledge
- Awareness of PCI DSS and related compliance standards
- Experience with Asterisk, RTPengine, Kamailio, or FreeSWITCH
- Exposure to HEPIC or HOMER
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The Company
What We Do
Sycurio (formerly Semafone) helps organizations transform CX and simplify how they manage regulatory compliance and payment security. Our solutions and services enable enterprises to safeguard every customer interaction, in every channel - delivering a standout customer experience that builds trust and lasting loyalty.
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