The Role
Develop telephony systems for contact centers, focusing on call flow scripts and user experience; provide technical support and oversee communication improvements.
Summary Generated by Built In
Job Description
RequirementsQualifications
- Responsible for handling developments for telephony system used by contact center.
- Develop call flow scripts and assess user experience based on contact center requirement.
- Technical support for call flow changes and initiatives
- Oversees the preparation and planning of call flows and communication improvements.
RequirementsQualifications
- At least 2 years experience on coding and development on Voice Solutions
- Has knowledge and background on call flow development
- Programming Languages: Java VXML, Php, SQL, VoiceXML
- Web Scripting: HTML, JSP, JavaScript
- Database Systems: Oracle/ Microsoft SQL Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman, Aspect, Twilio or any contact center platform
- Has knowledge on API integrations and development
Skills Required
- At least 2 years experience on coding and development on Voice Solutions
- Knowledge and background on call flow development
- Knowledge on API integrations and development
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The Company
What We Do
Your trusted business partner for IT solutions and services. Questronix has grown to be one of the largest IT solutions and service providers and systems integrator in the Philippines since 1987 that has earned awards and certificates through its focused professional team of experts
