The Workers’ Compensation Telephonic Nurse Case Manager is responsible for evaluating and expediting appropriate, cost-effective medical treatment of injured employees with the goal of optimum medical improvement. The TCM is responsible for disability management, including proactive early return to work coordination. Close collaboration with the claims and medical team to achieve individual case and department goals is a critical component of the position. This is a full-time remote position.
KNOWLEDGE AND SKILLS:
Excellent verbal and written communication skills. This position will involve continuous personal, telephonic, and written contact.
Strong interpersonal and relationship building skills.
Knowledge of traumatic injuries and the resultant disabilities and medical complications.
Knowledge of Workers’ Compensation Acts and working knowledge of the medical providers in the assigned territory.
Knowledge and expertise in use of medical treatment guidelines and disability duration guidelines.
Experience using Microsoft Office products and ability to learn other technology tools.
Strong time management, critical thinking, and organizational skills with the ability to work independently to manage priorities and meet deadlines
MAJOR DUTIES/RESPONSIBILITIES OF THE JOB:
Complete timely initial assessment report, case management plan, and establish disability duration timeframes.
Throughout the life of an assignment review, analyze and critically assess medical records compared to evidence-based treatment guidelines; communicate findings and recommendations to the adjuster as part of the development of a medical action plan.
Active participation with claims team to review, establish, and execute action plan.
Develop and maintain action plan for early return to work (RTW) based on disability duration guidelines.
Work collaboratively with all stakeholders to effectively manage recovery and return to work process.
Meet productivity requirements.
Effectively manage inventory based on guidelines.
EDUCATION AND EXPERIENCE:
Registered Nurse (RN) license in good standing required and willingness to obtain additional licenses as needed. BSN preferred.
Certified Case Manager (CCM) certification, CDMS and/or CRRN preferred.
Compact license preferred.
3-years experience in Workers’ Compensation Case Management preferred.
Proficiency with MS Office products
Bi-lingual in Spanish a plus
The pay range for the role is $71,000 to $104,00. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About UsSkills Required
- Registered Nurse (RN) license in good standing
- Willingness to obtain additional nursing licenses as needed
- Three years of workers’ compensation case management experience
- Bachelor of Science in Nursing (BSN)
- Certified Case Manager (CCM), Certified Disability Management Specialist (CDMS), and/or Certified Rehabilitation Registered Nurse (CRRN) certification
- Compact nursing license
- Proficiency with Microsoft Office products
- Bilingual Spanish language skills
Chubb Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Chubb and has not been reviewed or approved by Chubb.
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Healthcare Strength — Healthcare coverage includes multiple medical plan options with preventive care, plus dental and vision, alongside HSAs/FSAs, telemedicine, and wellness resources. The breadth of offerings is presented as comprehensive for a large insurance employer.
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Retirement Support — A 401(k) plan with company contributions anchors the financial benefits, complemented by life and disability insurance. These programs reinforce long-term savings and protection.
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Strong & Reliable Incentives — Performance-based and year-end bonuses are part of the total rewards, with structured reviews supporting incentive opportunities. These components provide compensation beyond base salary.
Chubb Insights
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
