The Role
Conduct scripted telephonic interviews with long-term care insurance applicants, accurately document medical and lifestyle history for underwriting, meet productivity (85%) and quality (96%) targets, and complete interviews per department guidelines in a professional, distraction-free environment.
Summary Generated by Built In
Job Summary & Responsibilities
The nation's leading administrator of long term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.
WE ARE THE KIND OF EMPLOYER YOU DESERVE.
illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long term care databases.
This position performs telephonic interviews for clients who have applied for insurance. We are looking at a working schedule of Mon-Fri, 8a-5p or 9a-6p CST.
RESPONSIBILITIES
1. Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions.
2. Receives calls from CSR area to complete telephone interviews with Long Term Care applicants.
3. Uses pre-determined follow-up questions needed for a thorough collection of data.
4. Gives concise, accurate documentation on client's health history.
5. Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions.
6. When necessary, tactfully refocuses applicants who wander off the subject.
7. Completes all interviews in a timely manner, according to department guidelines.
8. Maintains an 85% productivity level as measured by the Management Operating System in place (MOS).
9. Maintains a minimum 96% quality standard on all telephonic interviews.
10. Other duties that are assigned.
Preferred Qualifications1. Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions.
2. Receives calls from CSR area to complete telephone interviews with Long Term Care applicants.
3. Uses pre-determined follow-up questions needed for a thorough collection of data.
4. Gives concise, accurate documentation on client's health history.
5. Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions.
6. When necessary, tactfully refocuses applicants who wander off the subject.
7. Completes all interviews in a timely manner, according to department guidelines.
8. Maintains an 85% productivity level as measured by the Management Operating System in place (MOS).
9. Maintains a minimum 96% quality standard on all telephonic interviews.
10. Other duties that are assigned.
Minimum Qualifications
* Education: high school diploma
* Proficient in basic computer software with the ability to troubleshoot basic computer issues, including Microsoft Office Suite.
* Must type at least 40 words per minute.
* Basic functional math skills.
* Performs work accurately and efficiently under deadline pressures.
* Heavy telephone contact with both customers and internal company staff.
* Heavy keyboard and computer use.
Preferred Qualifications
* Education: Associate's Degree or Bachelor's Degree in Business Administration.
* Database experience preferred.
* 1-2 years of prior geriatric and/or mental health nursing and assessment experience.
* Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line.
The base pay for this position is starting at $16/hour depending on experience and qualifications
Skills Required
- High school diploma
- Proficient in basic computer software including Microsoft Office Suite
- Type at least 40 words per minute
- Basic functional math skills
- Perform work accurately and efficiently under deadline pressures
- Heavy telephone contact with customers and internal company staff
- Heavy keyboard and computer use
- Maintain an 85% productivity level as measured by MOS
- Maintain a minimum 96% quality standard on telephonic interviews
- Associate's Degree or Bachelor's Degree in Business Administration
- Database experience
- 1-2 years prior geriatric and/or mental health nursing and assessment experience
- Work From Home employees must have high-speed internet connectivity and an analog or digital phone line
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The Company
What We Do
illumifin is an insurance technology company and third-party administrator that designs, develops, and delivers tech-enabled insurance policy management software and services. They focus on providing business processing services and innovative software solutions for the North American life, long-term care, annuity, and health insurance markets.
