Telephone Operator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Hotel Jakarta is located in the Sudirman Central Business District (SCBD), one of the most prestigious areas of Jakarta, Indonesia. It provides easy access to corporate offices, shopping centers, and entertainment venues. Open since July 2016, Four Seasons Hotel Jakarta provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world.  The hotel offers a range of rooms and suites designed with a blend of modern luxury and Indonesian culture. These accommodations are equipped with top-notch amenities and offer cityscape views. The hotel also supports Indonesian culture and art, with an extensive art collection on display and regular cultural events. Recent awards and honors include the Top 20 List for Hotels in Asia as voted by the readers of Conde Nast Traveler.

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Join our team!

Are you ready to take the next big step in your career? Four Seasons Hotel Jakarta is looking for a talented and dynamic Full-Time Telephone Operator who shares our passion for excellence and who infuses enthusiasm into everything they do!

About the role

As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel, the Telephone Operator ensures that all communication channels operate flawlessly, including the hotel’s phone system. Our Telephone Operator are responsible for: selling the hotel and providing information to prospective guests, capturing sales from the incoming calls and coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service. As well, the individual is responsible for ensuring our guests are well looked after from the start. They are also responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone or radio. Due to the central core nature of this position, the Telephone Operator also acts as the friendly and courteous voice of Room Service and Housekeeping Team.

What you bring

We are looking for candidates who have excellent communication and problem solving skills. Attention to detail and the ability to multitask are required. This position requires candidates to possess strong computer literacy, knowledge of phone operations, have a high degree of patience and work with discretion. The ideal candidate will have an outgoing personality and a can-do approach to any task. This position requires an applicant with an open availability and the ability to work all shifts including weekends and holidays.
 

Additional preferred qualifications & skills:

• 1-2 years previous experience as a Telecommunication Operator, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
• This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required.
• Additional language a definite asset for career growth
• This position requires a willing team player, comfortable with computer systems as well as communicating over the telephone.

What we offer:

• Employee Travel Program that includes complimentary room nights & employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services at each location 
• Excellent Training and Development opportunities 
• Educational assistance, access to online courses as well as in-house training workshops for line and management employees. 
• Complimentary Employee Meals 

Note : for Indonesian Nationality only