Telephone Administrator

Posted 5 Days Ago
Be an Early Applicant
Cork, IRL
In-Office
Entry level
Software • Consulting
The Role
Act as first point of contact for patients: book, rearrange and cancel appointments; manage electronic patient records; issue screening results; handle sensitive PII in line with Data Protection and Caldicott guidance; perform general administrative tasks.
Summary Generated by Built In
Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

The role of the administration is to act as the first point of contact on behalf of the business for the programme’s patients. Experience is not essential as full training and support will be provided.

Main Responsibilities:

  • The booking, rearrangement, and cancellation of appointments.
  • Management of electronic patient records, ensuring accurate data entry.
  • Timely issuing of all screening results and accurate clinical data to patients and healthcare professionals.
  • Ensuring all documentation of a sensitive nature and containing Personal Identifiable Data (PID) is handled in a secure a proper manner in line with 1998 Data Protection Act and Calidcott Principal Guidelines.
  • General Ad Hoc Administrative tasks

Qualifications

  • Excellent communication skills covering telephone, written and electronic formats.
  • Customer service experence is desirable 
  • Excellent IT skills and a working understanding of Microsoft Office software.
  • Minimum of a Leaving Certificate or equivalent qualification.

Additional Information

Proficiency in Irish language and or any other language is desirable.

Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.

All offers are subject to satisfactory vetting, references and occupational health checks. 

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role Garda Vetting may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who are we?

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Skills Required

  • Excellent communication skills (telephone, written and electronic)
  • Excellent IT skills and working understanding of Microsoft Office
  • Minimum of a Leaving Certificate or equivalent qualification
  • Pre-existing right to work and travel within the EU (documentary evidence required)
  • Satisfactory vetting, references and occupational health checks
  • Customer service experience
  • Proficiency in Irish and/or another language
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The Company
HQ: Hemel Hempstead
1,380 Employees

What We Do

Innovation when it matters most. We build software and services that help keep people safer, healthier, and better connected worldwide. Our customers are national governments and international health bodies. They’re also police forces, emergency services, local authorities, and housing providers, all working to prevent harm and provide the right support. Our software and services get them great outcomes

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