General Responsibilities
The Telematics Specialist will be responsible for acting as a Telematics point person to facilitate implementation of new Telematics clients and to provide excellent customer service for existing clients.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
- Participate/lead status calls with the client and vendor to help set up new Telematics clients.
- Work closely with vendor and installer to ensure successful installations.
- Must learn and demonstrate a knowledge of vehicle telematics.
- Provide excellent customer service to all existing Telematics clients to resolve issues and handle changes.
- Other Duties
- Coordinate device installations with installers.
- Provide phone coverage for incoming calls.
- Other duties and responsibilities as assigned.
LEADERSHIP RESPONSIBILITIES
- This position has no leadership responsibilities.
COMPETENCIES - SKILLS
- Ability to simultaneously and effectively coordinate multiple efforts across functional teams and individuals.
- Strong facilitation and communication skills both in written and verbal at various organizational levels in the business.
- Detail oriented, strong problem solving and decision making skills.
- Enthusiasm to learn.
EDUCATION AND EXPERIENCE
- High School Diploma required - Associates degree preferred
- Call experience a plus.
- One (1) to two (2) years relevant experience
- Strong problem solving, customer service and communication (verbal, written) skills.
- Advanced Microsoft Excel skills preferred. Basic math skills required.
- Must be able to work independently and multi task. Must be accountable for the results of all tasks.
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
$46,200-$64,700The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
EEO StatementWheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Similar Jobs
What We Do
Wheels is the power of Wheels, Donlen, and LeasePlan USA coming together as one team – all united with a passionate commitment to customer service. As one of the largest fleet management companies in North America, Wheels features a portfolio of 800,000 vehicles under management across the continent, a global alliance in 59 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential. Your success is our success. Together let’s go far.
