Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
The role of this position will be focused on processing all operational requests for installation and telematics client’ support. Additionally, he will be in charge of managing, coordinating and reporting the installation of telematics for electric chargers.
- Coordinating and reporting telematic installation volume on a monthly basis (Resser, GEOTAB, Risk Enhancer, EV’s).
- Follow-up on suppliers and clients’ requests.
- Billing/AP(Account payables) - create and report billing detail records
- Ticket tracking (Follow-Up escalations)
- Follow-up to disconnections or technical issues with the devices
Requirements:
- Bachelor's degree, preferably in Computer Science, Information Systems, Business Administration, Engineering, or equivalent experience required.
- At least 3 years of experience in Customer Service, Project Manager and Telematic’ s services
- Proficient SQL skills and some familiarity with coding languages
- Knowledge of the automotive industry and basic automotive technical knowledge
- Fluent English: +80% (conversation, reading and speaking)
- Experience working with Key Performance Indicators to drive business value. Aligned to accomplish Element's goals.
- Customer service experience (confirmed).
- Experience with troubleshooting technical issues.
- Critical urgency mindset
- Knowledge analyzing large amounts of data and identifying trends.
- Strong data & analytical skills with the ability to solve technical problems.
- Highly organized and able to manage multiple tasks simultaneously.
- Communication and relationship management skills.
- Teamwork, cooperation, and proactive mindset
- Preferred technical competence using GEOTAB or telematics systems.
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Candidates must be willing to comply with a pre-employment background check.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call 55 5018 7100.
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What We Do
Element Fleet Management (TSX: EFN) is the leading global fleet management company, providing world-class management services and financing for commercial vehicle and equipment fleets. Our suite of fleet management services span the total fleet lifecycle, from acquisition and financing to program management and remarketing – helping customers optimize performance and improve productivity.
