Client Success Specialist

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need 

We are looking for a Telematics, Client Success Specialist to join Element Fleet Management.   As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

Are You: 

• Excited about being in a be client-facing role which will interact, educate and influence customers each and every day?

• A natural communicator that knows how to plan, time, target and develop media opportunities on any topic?

• Metric-obsessed – always learning and looking for new and creative ways to stay ahead of your competition

As the Telematics, Client Success Specialist you will be accountable and responsible for providing direct customer support within the Telematics Client Success team.  This role will also support other Element client facing roles to ensure the Telematics solution is delivered to meet or exceed client expectations. The key focus will be to establish professional working relationships with Telematics clients to engage as a trusted advisor, business manager, and thought leader for implementing the Telematics solution.

A Day in the Life 

• Develop and maintain subject matter expertise of all Telematics vendor products, departmental systems, and industry knowledge to provide ongoing support to internal and external clients.    In collaboration with Telematics Operations Specialists, track all project, installation, and warranty support activities. Create and maintain vendor platforms to meet or exceed client expectations and Service Level Agreements. Engage with clients and key Element team members to build and maintain client policies.  Proactively review and act to ensure client expectations are being met or exceeded.

• Support the Telematics Engagement Managers, who own key client relationships to provide support for escalations, reporting, and other client engagement needs.  Manage and resolve all Service Cloud cases assigned within expected time commitments and with the quality expected from clients.

• Demonstrate effective communication skills with all internal and external clients.  Engage in regular client cadence calls as needed and establish and present operational metrics as requested.

• Contribute to the ongoing creation and improvement of Telematics Operations and Client documentation, processes, and procedures.

• Document, manage and track ongoing client policies, activities and meetings utilizing appropriate agendas, action item logs, and issues logs.  Create, manage, and control departmental processes, and procedures.  Maintain documentation to ensure departmental processes and procedures are followed.

• Provide training support to internal and external clients

Requirements

• Associates Degree in Business required, Bachelor’s degree preferred

• 3-5 years client support/ relations experience

• Experience with database tools preferred

• Project management certifications or comparable preferred

• Demonstrate financial acumen and analytical capability

• Display sound decision making and problem solving skills

• Demonstrate superior organizational skills, the ability to handle multiple tasks and priorities, and meet deadlines

• Advanced proficiency in MS office suite applications.

The hiring base salary range for this position is $51,600- $71,000 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.

What’s in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
 

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.

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