Responsibilities
- Develop and establish telemarketing operational systems, including SOPs and work manuals, workflow processes, and targets.
- Set up and scale a telemarketing/call center function, including strategy, segmentation, and KPI frameworks.
- Create and execute telemarketing strategies to meet pipeline and conversion targets.
- Conduct cold calls to potential clients and secure qualified meetings for the Business Development team.
- Manage and maintain meeting schedules to ensure smooth coordination and efficiency.
- Ensure the team remains target-driven, consistent, and aligned with KPI expectations.
- Collaborate closely with internal teams to maintain process quality and pipeline accuracy.
Requirements
- Minimum 5 years of experience in B2B telemarketing, with strong exposure to SOP creation, operational setup, and strategy building.
- Strong understanding of KPI setting, performance management, and strategic planning.
- Knowledge of the logistics industry is an advantage. Experience in distribution or transportation is not required, but will be considered a strong plus.
- Excellent communication and negotiation skills.
- Proven experience leading and managing a large number of telemarketing team.
- Proficiency in English is preferred.
Top Skills
What We Do
Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group. Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily. A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics. To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better. As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.
