Telecoms Engineer

• Ability to produce, update and interpret records of daily work logs, data recordings and network design maps. 

• Adhere to all Health & Safety, Quality and Environmental policies. 

• To maintain the gold standard of Customer service for all support queries and always adhere to all service management principles. 

• Installation of network cables around the hospital, testing ports and tracing back to switches 

• Liaising directly with the networks team, being the feet on the ground troubleshooting network connectivity with Wi-Fi & Data Ports. 

• To take ownership of user problems and be proactive when dealing with user issues. 

• Respond to enquiries from Customers and help them resolve any hardware or software problems that are within supported scope. 

• To allocate more complex service issues to the escalations team. 

• Rebuilding laptops and desktops as necessary with our gold build. 

• Visit staff around the hospital providing a deskside support service. 

• Being responsible for all IT Assets. 

• Conducting physical desk moves and IT equipment around the hospital. 

• When working on tickets ensuring SLA’s are being adhered. 

• Being organised with priority of tickets. 

Key Skills / Qualifications needed for this role: 

• Experience working as a Telecoms Engineer. 

• Demonstrable experience with the Microsoft stack including end user OS and M365 suite. 

• Extensive Networking experience. 

• Experience running and installing network cables 

• Working closely with the Networks team troubleshooting connectivity issues with Wi-Fi & Data Ports 

• Experience working with remote access applications, preferably Citrix. 

• Knowledge & Experience of Telephony. 

• Hands-on hardware trouble shooting experience. 

• Deskside visits within the business. 

• Physically lifting IT Equipment in the office or around the business. 

• Experience working with end point security tooling. 

• Experience with print devices and managed print services. 

• Experience with end point management systems. 

• Experience with Mobile Devices, iOS/ Android. 

Benefits 

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. 

Joining Bupa in this role you will receive the following benefits and more: 

• 25 days holiday, increasing through length of service, with option to buy or sell 

• Bupa health insurance as a benefit in kind 

• An enhanced pension plan and life insurance 

• Onsite gyms or local discounts where no onsite gym available 

• Various other benefits and online discounts 

Why Bupa? 

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.  

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

If you require information regarding this role in an alternative format, please email: [email protected]