Telecommunications Support and Services Ops Engineer

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe Department of Support Services Performance and Channel Services provides support to the MS&S Organization in matters related to Services Quality, Vendor Management, Processes and BI. Additionally to that, this Department is responsible for the PCR Support and Services, mostly in MOTOTRBO Product, and Subscribers in all portfolios. In addition to these main functions, this Department is responsible for the NPI (New Product Introduction) for LACR.
Job Description

We are seeking a Telecommunications Support Engineer to join our team in Chile to support and maintain the MOTOTRBO Capacity Max system for our customer Teck Quebrada Blanca. This position is graded at E07, and while it does not require extensive years of experience, it necessitates proficiency in MOTOTRBO technology and a solid foundation in telecommunications, radiocommunications, Motorola products and technologies, networking, and RF systems.

Key Responsibilities:

• Provide technical support and maintenance for the MOTOTRBO Capacity Max system for Teck Quebrada Blanca, whether on-call or on-site when needed.

• Troubleshoot and resolve issues related to telecommunications and radiocommunications systems in Quebrada Blanca Account or other Channel customers using the same technology, in the territory.

• Work closely with the customer to understand their needs and provide tailored solutions.

• Conduct system testing, monitoring, and optimization to ensure peak performance, in new or expansion projects.

• Collaborate with cross-functional teams to implement and support Motorola products and technologies.

• Develop and manage operational processes automation to improve efficiency and effectiveness in the Channel Support Team.

• Create and maintain scripts and software for process automation and continuous improvement.

• Stay updated with the latest developments in telecommunications and Motorola Solutions products and technologies.

• Provide training and documentation to the customer and internal teams on system usage and best practices.

Basic Requirements

Required Qualifications:

• Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.

• Familiarity with telecommunications, radiocommunications, networking, and RF systems.

• Knowledge of Motorola products and technologies.

• Proficiency in software development tools and programming languages (e.g., GoogleScript, Python, Java or C++).

• Strong problem-solving skills and the ability to work under pressure.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience with MOTOTRBO technology, including Cap Max.

• Relevant certifications in telecommunications or networking.

• Experience in creating and managing automated processes and scripts.

• Ability to provide training and support to customers and internal teams.

• English Language at a level that allows the candidate to communicate with our TSO or EEC SI staff.

Travel Requirements50-75%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].