Telecommunications Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Install, configure, maintain, support, and secure the organization's network communications, including LANs and/or WANs. Identifies network problems, isolates root causes, and initiates corrective action. Determines priority of action and additional resources required, based on severity of service interruption. Provides technical analysis to all customers to isolate issues and develop strategies to restore or activate services. Interacts with Telecommunication Engineers, LAN Administrators, and transmission and RF staff regarding ongoing network activities. Ascertains compliance with security, safety, and environmental guidelines. Generates reports on network performance, trouble-shooting results, and routine maintenance of network elements. This role requires individuals to work within the demands a global 24x7 High availability transaction oriented network. Ability to translate business requirements into network requirements and collaboratively work with other technical teams to deliver an overall solution.

What Part Will You Play?

• Administration of LAN and WAN network infrastructure and solutions supporting network management and related licenses for administered systems
• Monitoring and optimizing the operation of network devices and connections
• Incident reporting and response to network infrastructure and security incidents
• Optimizing the costs of building and maintaining IT networks
• Creating network infrastructure documentation
• IP address ranges’ administration
• Maintaining contracts related to services and network devices
• Assisting with basic Network problem solving solutions within the Global Payments Network
• Assisting with assigned basic Network project and issue resolution tasks
• Assisting in the execution of basic design plans/scripts
• Assisting in reviewing timely updates to project managers and customers on the status of implementations and requests
• Assisting with the production of basic reports on network performance, trouble-shooting results, and routine maintenance of network elements

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: No degree specified
• Typically No Relevant Experience Required
• 2 years of enterprise networking experience and/or a Bachelor's Degree

Preferred Qualifications

• Appropriate advanced industry network certifications are preferred.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
• Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
• Supervision - Normally receives detailed instructions on all work.
• Dynamic Routing - Assists in configuring industry standard dynamic routing protocols including but not limited to BGP and OSPF.
• WAN Optimization and QoS - WAN optimization and QoS on global MPLS network carrying voice and data.
• Load Balancing - Basic knowledge of Global DNS load balancing and local application load balancing.
• Knowledge of network technologies Ethernet, TCP/IP, X25, PSTN, GSM/GPRS, MPLS.
• Knowledge of the network devices from Cisco, F5, Juniper, Checkpoint.
• Knowledge of issues related to local and wide area network administration.
• Knowledge of issues related to the security of telecommunication networks.
• English (both spoken and written) at least B2 level, Polish (both spoken and written) at least C1 level
• Ability and willingness to work hybrid at least 2 days per week (our office is located in Warsaw)
• Ability to travel to our data centers (mostly Warsaw agglomeration)
• Willingness to participate in on-call duties

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].