POSITION SUMMARY:
Telecom Specialist will be responsible for day to day operations for BMCHS which includes Boston Medical Center MAIN, BRIGHTON & SOUTH campuses and 40 REMOTE CLINICS as well as, Boston Medical Center Healthnet Plan. They will design, evaluate and maintain telecommunication technologies such as VoIP, TDM, Analog, CMS, voicemail, Conference calling, call recording and hard and softphone deployments.
Position: Telecommunications Specialist - Community Hospitals
Department: Telecom
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
- Manages and supports all moves, adds and changes
- Works daily Service Now tickets as day to day operations for clinical and administrative staff.
- Manages inventory of telephones, softphones, extensions, headsets, jacks and voice mail boxes
- Enhanced customer reputations by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the customer
- Utilize programs and software such as Cisco, Ring Central & Avaya voice applications or other unified communication suite programs including but not limited to CMS, Aura messaging and conferencing, NICE in contact, Virtual Observer, Avaya One-X agent. This includes configuration, tracing, troubleshooting, analyzing logs, station and system programming.
- Ability to program contact center applications which includes skills/hunt groups, vector programming and agent configuration
- Meets with department management and consultants to assess Telecommunications needs related to telephony requests and makes recommendations.
- Collaborates with outside vendors on projects of high complexity such as installations, upgrades, and maintenance on voice and data networks including SIP, PRI, LAN/WAN, and POTS.
- Evaluates the capabilities of existing technology and the potential application of new technology. Provides recommendations for resources to meet client needs; develops new methods for improving services.
- Communicates work progress to management to ensure that other systems are not adversely affected on an as needed basis or as part of bi-weekly staff meetings
- Ensures working around project deadlines, scheduling, and priorities. Response time is often critical.
- Utilizes hospital's Values and Attributes as the basis for decision making and to facilitate the department’s and the hospital’s mission.
- Part of a rotational 24x7 on call team to support the business on and off hours
- Other duties as assigned by management
JOB REQUIREMENTS
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelor of Science Degree in computer science and at least five years’ experience working with telecommunications and information technology network systems; or equivalent combination of formal education and experience.
PREFERRED EDUCATION AND EXPERIENCE:
- N/A
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
- N/A
CERTIFICATES, LICENSES, REGISTRATIONS PREFERRED:
- Cisco Certification Networking Associate (CCNA) and/or Cisco Certification Voice Professional (CCVP).
- Avaya Certified Support or Implementation Specialist.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs):
- Demonstrated progressive knowledge, responsibility and experience of telecommunications and information technology network systems
- Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and customer service manner.
- Excellent organizational skills, including ability to multi-task, prioritize essential tasks and meet deadlines.
- Ability to analyze and solve problems in a systematic, logical, and timely manner.
- Basic computer proficiency inclusive of ability to enter and access data/information.
Equal Opportunity Employer/Disabled/Veterans
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Top Skills
What We Do
Boston Medical Center, located in Boston’s historic South End, is a private, not-for-profit, 567-bed, academic medical center and the primary teaching affiliate for Boston University School of Medicine.
Recognized for its high-quality, nationally ranked and comprehensive medical care for the entire family, patients have access to the most current treatment and advancements at BMC. BMC physicians lead the way in pioneering new therapies that impact the care of patients locally and worldwide.
In 2013, BMC made the decision to invest in a four-year campus redesign that includes additions to buildings, upgrades to existing structures, and an expansion of the Emergency Department. Once completed, the redesign will provide clinical workspaces with state-of-the-art facilities and equipment to solve BMC's most pressing care delivery needs.
Already complete, the hospital’s Shapiro Center is Boston’s newest outpatient care facility and features a quarter-million square feet of clinic space, key support services, one of the region’s most technologically advanced pharmacies, and a bright, spacious café. Housed in a facility that provides world-class, patient-centered care at every visit, BMC doctors are among the best in their field. Many are recognized annually as “Top Doctors” in their medical and surgical specialties by publications such as U.S. News & World Report and Boston magazine.
Boston Medical Center is also the largest safety net hospital in New England and extends into the community as a founding partner of Boston HealthNet, a network of 15 community health centers throughout Boston serving more than a quarter million people annually.
No matter whom you meet at BMC, all are committed to providing every patient and family member with the highest quality of care, respect, warmth and compassion.
