The role of a Telco Field Engineer at Canonical
The telco industry is moving to software-defined services. This transformation is driven by open source software, cloud computing and the move to VNF / CNF approaches. Canonical Ubuntu is a key platform for telco innovation, and we are growing our team of specialists who work in the industry to accelerate the change.
Canonical enables operators and communications service providers to embrace this new world, with a focus on platforms such as Ubuntu, OpenStack, and Kubernetes, and reusable, high quality automation for operations at scale.
As part of the Canonical Field Engineering organization, you will lead customers through the design and delivery of OpenStack, Kubernetes, and software-defined networking solutions. Your passion for open-source technologies will enable customers to understand and operate advanced infrastructure substrates to meet the demands of 5G and beyond. This role is a hands-on role where you will both design and implement solutions.
Location: Remote-based, Americas
What your day will look like
- Match customer requirements to advanced capabilities in the VNF/CNF/NFVi/NFVO/VNFM/VIM/MEC space
- Provide technical pre-sales consulting to Service Provider teams
- Design and implement telco-grade open source multi-tenant private clouds and micro clouds
- Deploy cloud solutions for our customers (OpenStack, Kubernetes, MAAS and Ceph)
- Investigate, report and/or fix software defects uncovered during customer deployments
- Demonstrate advanced Infrastructure as code (IaC) techniques relevant to telco (automation scripting, terraform, etc.)
- Learn model-driven operations with Juju charms for Kafka, Hadoop, PostgreSQL, MongoDB, NGINX, and more
- Help customers adopt advanced Bare Metal, Public, Private and Hybrid Cloud solutions
- Learn from customer engagements and drive meaningful product improvements
- Shape our roadmap to accelerate our growth in the telco market
What we are looking for in you
- Python software development experience (mandatory - intermediate level)
- Terraform automation experience
- A thorough understanding of the telco NFVi (VIM), NFVO, VNFM and MEC space
- Technical understanding of key telco technologies like CPU Pinning, NUMA, SRIOV, DPDK, etc
- A thorough working understanding of the architectures and infrastructure of MNOs and CSPs
- Working knowledge of Mobile Packet Core, Radio, VAS, OSS/BSS
- Understanding of best practices for open source technology in telco virtualisation
- Working knowledge of Linux, Openstack and Kubernetes networking
- A passion to automate and improve all aspects of open source products and tooling
- Ability to lead complex projects from start to finish
- A collaborative attitude with a keen eye on customer success
- Excellent communication and presentation abilities
- Able to travel up to 50% of the time for events, customer meetings, project delivery
Additional skills that you might also bring
- Second language
- Track record of open source contributions
What we offer you
Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.
- Fully remote working environment - we’ve been working remotely since 2004!
- Personal learning and development budget of 2,000USD per annum
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Parental Leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues at ‘sprints’
- Priority Pass for travel and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis
and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
#LI-remote
Skills Required
- Python software development experience
- Terraform automation experience
- Understanding of telco NFVi (VIM), NFVO, VNFM and MEC space
- Technical understanding of key telco technologies
- Working knowledge of Mobile Packet Core, Radio, VAS, OSS/BSS
- Understanding of best practices for open source technology in telco virtualisation
- Ability to lead complex projects
- Excellent communication and presentation abilities
Canonical Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Canonical and has not been reviewed or approved by Canonical.
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Strong & Reliable Incentives — Performance-based bonuses/commissions and annual compensation reviews are part of the package. Feedback suggests variable-pay roles like sales and some senior positions can realize competitive total compensation.
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Leave & Time Off Breadth — Total time off is portrayed as generous, combining annual leave with local holidays and company-wide shutdowns. Feedback suggests this breadth is attractive for those who value extended breaks.
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Healthcare Strength — Core medical, dental, and vision coverage is available and consistently highlighted in role materials. Feedback suggests coverage quality is solid for a remote-first tech employer.
Canonical Insights
What We Do
We deliver open source to the world faster, more securely and more cost effectively than any other company. We develop Ubuntu, the world’s most popular enterprise Linux from cloud to edge, together with a passionate global community of 200,000 contributors. Ubuntu means 'humanity to others'. We chose it because it embodies the generosity at the heart of open source, the new normal for platforms and innovation. Together with a community of 200,000, we publish an operating system that runs from the tiny connected devices up to the world's biggest mainframes, the platform that everybody uses on the public cloud, and the workstation experience of the world's most productive developers. Secure and reliable, elegant and intuitive, and open for innovation - Ubuntu is the future of open source, which is why its the fastest growing Linux in the world despite already being the most widely deployed.
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