Company Description
At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.
Job Description
- Lead the development and implementation of global communication and BPO solutions, focusing on Service Management (ServiceNow) and Contact Center platforms.
- Manage and deliver consulting and project management services related to these solutions.
- Ensure adherence to project timelines, scope, and budget.
- Utilize Agile methodologies (Agile, Kanban, Scrum) and traditional approaches (Waterfall) to manage projects effectively.
- Employ project management tools such as MS Project Server.
- Provide technical expertise and guidance to clients.
- Configure and customize ServiceNow modules (ITSM, ITOM, Asset Management).
- Integrate ServiceNow with other systems using standards like JDBC, MID Server, REST/SOAP.
Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Systems or related fields.
- 4-6 years of experience in ITSM tool implementation projects, preferably with ServiceNow.
- Proficiency in Agile methodologies (Agile, Kanban, Scrum) and traditional project management approaches (Waterfall).
- In-depth knowledge of ServiceNow, including ITSM, ITOM, and Asset Management modules.
- Experience with system integrations using standards like JDBC, MID Server, REST/SOAP.
- Fluent English oral and written skills.
Additional Information
The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.
Top Skills
What We Do
Devoteam is a leading consulting firm focused on digital strategy, tech platforms, data and cybersecurity. By combining creativity, tech, and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and more than 10,000 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change. Creative tech for Better Change
