Telecommunications Intern- Business

• Complete assigned project in accordance with directions, timeframes, scope, and budget
• Produce a well written, completed project report that outlines steps and conclusions reached.
• Maintain a weekly log of activities to include contacts, meetings, references.
• Meet with mentor on a weekly basis to review project progress. 

COMPETENCIES

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. 
  • Must be reliable self-starter committed to on time attendance.
  • Hold self-accountable for results. Self-directed, takes initiative and seeks out opportunities. 
  • Assesses and accepts risks and learns from mistakes.   
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
  • Must have the ability to work both independently and in teams. 
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Must have strong verbal and written communication skills. 
• COMPLIANCE - Follows internal controls; adheres to GCI policies and procedures regarding proprietary information, accounts, associated systems, and databases; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
  • Maintain confidentiality regarding internal, external customers, and company proprietary.
  • Comply with GCI policies and procedures.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to ensuring customer satisfaction. 
• DECISION MAKING: uses sound, logical judgment based on department and company policy and procedures, data, and research. Ability to analyze problem solving situations, leading to best solutions.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
  • Maintain attendance to support required quality and quantity of work.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Adhere to deadlines and effectively manage tasks.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Proficient computer skills including knowledge and experience with Microsoft Office Suite (e.g., Outlook, Teams, Word, Excel), SharePoint, DocuSign, Smartsheet, Oracle E-Business Suite, Salesforce, and IBM Planning Analytics to complete job duties effectively.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. 
• Build and maintain effective working relationships with leadership and peers. Work to resolve problem relationships. 

Technical Competencies:

• Some knowledge of MS Word, Excel, data entry experience, and Internet familiarity.
• Basic knowledge of operating systems such as MS Windows or UNIX.

Minimum Qualifications 

Required: This Internship program is designed for students who have achieved a GPA of 2.8 and offers them the opportunity to learn and be mentored by a GCI manager/supervisor. 

• Must be actively enrolled in High School at a junior or senior level or college student.
• Must be at least 14 years of age. Must adhere to and meet conditions per Alaska Department of Labor and Workforce Development Sec.23.10.325 – 23.10.370 and Title 8 Chapter 05 of Child Labor for minors 14 to 15 years of age rules and guidelines.

Preferred:

• Familiarity with the telecommunications industry.
• Some computer (IT) and/ or cellular phone experience. 
• Telecom industry specific certifications and/or job specific certifications. 

DRIVING REQUIREMENTS: 

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. 

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:  

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to safely move, transport, and position items up to 25lbs.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary. 
• Must work well in a team environment and be able to work with a diverse group of people and customers. 
• Virtual workers must comply with remote work policies and agreements.