Job Description:
Telecommunications Engineer/Senior Telecommunications Engineer
Office of Information Technology
The Telecommunications Engineer/ Senior Telecommunications Engineer will be responsible for system management, engineering, design, administration and maintenance of the University's digital voice, VoIP-UC network communications systems, ensuring consistent, reliable, and uninterrupted service. This is facilitated through multi-million dollar systems that support the needs of university staff and emergency services.
Participate in a 24x7 on-call rotation to respond to system alarms, perform initial troubleshooting and coordinate timely resolution with appropriate vendor support teams.
Education and Experience (Grade 10)
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Bachelor’s degree preferred.
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Minimum of 2 years of experience with VoIP telephone systems, voice mail systems, access/carrier systems and related power plants, including in-depth working knowledge of VoIP-UC communications networks preferred.
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Some experience with vendor management for reviewing quotes, proposals and contracts for accuracy.
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Some experience developing project proposals and managing small projects to completion
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Some experience working within a change management system to communicate and coordinate changes with others that may impact successful outcomes when performing upgrades or other changes.
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Experience in Cisco VoIP-UC networking technology preferred
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Familiarity with Cisco IOS, CUBE, Webex calling, Expressway C/E, jabber
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Familiarity with linux/shell and virtual machine environments.
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VoIP-UC certifications preferred.
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Experienced in working with SIP VoIP systems
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Experience with troubleshooting VoIP/SIP issues independently and with vendor support
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Interpersonal relation and team/group participation skills.
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Strong oral and written communication skills.
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Some skills working with application data through spreadsheets, databases and import/export tools for populating application data or generating ad hoc reports.
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Possess a willingness and ability to support a diverse and inclusive environment.
Education and Experience (Grade 11)
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Bachelor’s degree preferred.
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Minimum of 5 years of experience with VoIP telephone systems, voice mail systems, access/carrier systems, with expert knowledge of VoIP-UC communications networks.
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Demonstrated experience with vendor management to maintain relationships, communicate issues and requirements and review quotes, proposals and contracts for accuracy.
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Demonstrated experience developing project proposals and independently managing small to medium projects to completion
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Experience working within a change management system to communicate and coordinate changes with others that may impact successful outcomes when performing upgrades or other changes.
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Providing the Telecommunication team with direction for new technology.
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Expert knowledge in Cisco VoIP-UC networking technology preferred
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Expert knowledge with Cisco IOS, CUBE, Webex calling, Expressway C/E, jabber
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Demonstrated knowledge with linux/shell and virtual machine environments.
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VoIP-UC certifications preferred.
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Experienced in working with SIP VoIP systems
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Demonstrated tier 2 experience with troubleshooting VoIP/SIP complex issues independently and with vendor support
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Interpersonal relation and team/group participation skills.
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Strong oral and written communication skills.
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Demonstrated skills working with application data through spreadsheets, databases and import/export tools for populating application data or generating ad hoc reports.
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Possess a willingness and ability to support a diverse and inclusive environment.
Successful completion of a criminal background check and education verification is required.
Benefits of Working at Brown:
Information on the Benefits of Working at Brown can be found here.
Recruiting Start Date:
2024-10-17
Job Posting Title:
Telecommunications Engineer/Senior Telecommunications Engineer
Department:
Office of Information Technology
Grade:
Grade 11
Worker Type:
Employee
Worker Sub-Type:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
37.5
Position Work Location:
Onsite
Submission Guidelines:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
Still Have Questions?
If you have any questions you may contact [email protected].
EEO Statement:
Brown University is an E-Verify Employer.
As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.
Top Skills
What We Do
Located in historic Providence, Rhode Island and founded in 1764, Brown University is the seventh-oldest college in the United States. Brown is an independent, coeducational Ivy League institution comprising undergraduate and graduate programs, plus the Alpert Medical School, School of Public Health, School of Engineering, and the School of Professional Studies.
With its talented and motivated student body and accomplished faculty, Brown is a leading research university that maintains a particular commitment to exceptional undergraduate instruction. Brown’s vibrant, diverse community consists of about 6,200 undergraduates, 2,000 graduate students, 490 medical school students, more than 5,000 summer, visiting, and online students, and over 700 faculty members.
Brown students come from all 50 states and more than 115 countries. Undergraduates pursue bachelor’s degrees in more than 70 concentrations, ranging from Egyptology to cognitive neuroscience. Anything’s possible at Brown—the university’s commitment to undergraduate freedom means students must take responsibility as architects of their courses of study.
Brown University has 51 doctoral programs and 28 master’s programs. The broad scope of options vary from interdisciplinary opportunities in molecular pharmacology and physiology to a master’s program in acting and directing through the Brown/Trinity Repertory Consortium.
Around the world, nearly 90,000 Brown alumni are - in the words of Brown’s charter - leading lives of “usefulness and reputation” in every imaginable field of endeavor. Through events around the globe, reunions on campus, career resources, a host of online connections, and other services, the Brown Alumni Association fosters and supports a vibrant alumni community, wherever its members may be
