Telecommunications Engineer Intermediate (Onsite - Greensboro, NC)

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

The Telecommunications Engineer II is responsible for maintaining and installing telecommunications infrastructure and voice network components. Working under general supervision, this role focuses on the planning, design, and implementation of MACS (moves, adds, & changes), along with troubleshooting, monitoring, and maintaining voice, VoIP, and Call Center systems.

• Participates in assessments and troubleshooting technical issues with respect to voice network and telephony systems, diagnosing telecommunication network problems such as signal loss due to interference, faulty wiring, or misconfigurations.
• Reviewing designs, estimating costs, installing, and documenting MACS, collaborating with stakeholders to analyze floor plans, programming guides, and technical specifications.
• Prepares and implements voice network configuration changes to enhance system performance via CLI and GUI interfaces and participates in on-call coverage for off-hours.
• Collaboration with voice network architects on VoIP network optimization is key.
• Logging and following up on service provider trouble tickets, managing vendor performance, and providing training and support to end users on VoIP-related devices, software, and peripherals.
• Other duties as reasonably required or assigned.

• A working knowledge of telecommunications is required.
• Superior customer relations and communication skills are required.
• Independent travel to multiple campus locations is required.
• Ability to work weekends and on-call required.
• Possess knowledge of concepts, procedures, and troubleshooting techniques.
• Ability to work independently.
• Attention to detail, thorough in work.
• Troubleshooting experience with telecommunications technologies is preferred.
• Knowledgeable in VoIP, automated call distribution (ACD), voicemail system, and call recording technologies is preferred.

WORK EXPERIENCE, EDUCATION AND CERTIFICATIONS:

• 3 years of Experience
• Bachelor's Degree or equivalent combination of education and experience
• Prior experience with VoIP is Preferred.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Reliable high-speed internet connection is required for all remote/hybrid positions.
• Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.
• A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.