In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.
About this PositionThe IT Voice Engineer position will assist with supporting our current Unified Communications Platform, supporting our end users and maintaining all related documentation. This position will be responsible for processing New Hires, Transfers and Terminations system wide. This will include extension assignments, voicemail, and other voice related applications. In addition, this position will support end users including training, maintaining training materials, fielding questions from users and repairs.Responsibilities & QualificationsJob Responsibilities- Process extension assignments, provision voicemail, conference accounts and maintaining all related records. This will involve updates to our Communications Manager, System Manager, IXMessaging, and IX Conferencing systems.
- Support our end users, to include: Desk Phones, Soft Phones, Conference Room Phones, VPN Phones, Voicemail, Conference accounts, Desktop Applications, Mobile Application, Sentry e911 Gatekeeper. Included in an on-call rotation with the team, using the JIRA ticketing system.
- Manage corporate mobile devices including overseeing contracts, handling replacements of mobile phones and tablets, coordinating with telecom providers for issue resolution, and supporting daily operational needs related to mobile services.
- Bachelor's degree in in related field or Industry experience in infrastructure management
- 2 - 3 years of experience
- Exposure to Unified Communications platforms (e.g., Cisco, Avaya, or similar).
- Basic understanding of voice systems, including desk phones, softphones, voicemail, and conferencing tools.
- Experience with ticketing systems (e.g., JIRA, ServiceNow) for tracking and resolving user issues.
- Familiarity with mobile device support, including basic troubleshooting and coordination with telecom providers.
- Ability to follow documented procedures for provisioning users (e.g., new hires, transfers, terminations).
- Strong customer service orientation and communication skills for supporting end users.
- Basic knowledge of networking concepts (e.g., VPN, IP addressing) is a plus.
- Internship or entry-level experience in IT or telecom support.
- Exposure to VoIP technologies and e911 systems.
- Experience working in a corporate IT environment or help desk setting
- CompTIA A+ or Network+
- Cisco CCNA or Similar Vendor certification (Voice or Collaboration) – entry-level exposure
- ITIL Foundation
This is a hybrid position located in Duluth, GA
FLSA status:
This position is exempt (not eligible for overtime pay):
Day one health, dental, and vision insurance
401(k) Plan with competitive employer match
Vacation, sick, holiday and volunteer time off
Life and disability insurance
Flexible Spending Account & Health Savings Account
Professional development
Tuition reimbursement
Company-sponsored social and philanthropy events
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Top Skills
What We Do
Primerica is a leading financial services company in North America, with more than 2,000 corporate employees who support more than 129,000 licensed independent representatives providing financial education and offering financial products and services to their clients. Primerica has been operating for more than 40 years and is publicly traded on the New York Stock Exchange (NYSE) under the symbol "PRI."
Primerica’s focus is on serving the needs of middle-income consumers by providing products such as term life insurance, mutual funds, annuities, and more. In addition to the products and services we offer, Primerica also offers entrepreneurial-minded individuals the opportunity to build their own financial services business. More information about Primerica's Business Opportunity can be found on www.primericabusinessopportunity.com.
Headquartered in Duluth, Georgia, Primerica operates throughout the U.S., Canada, and the territories of Puerto Rico and Guam. We believe financial security should be possible for everyone, so we strive to meet families where they are today and help them be better prepared for their future.
