An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
Overview
Customer Acceptance & Product Support Engineer will be responsible for getting TNS solutions accepted by customer. The engineer will t• Prepare, review and execute test plans for product Acceptance Testing.
Responsibilities
Job Title: Customer Acceptance & Product Support Engineer
Position Summary:
- Experienced Quality Assurance Engineer (Telecom Application Software) for providing Customer Acceptance and product Support.
- Work closely with Engineering, Quality Assurance, Deployment teams to ensure highest level of Software quality and customer satisfaction.
Primary Duties and Responsibilities:
- Analyze requirement and Functional specification and write required test specification
- Prepare, review and execute test plans for product Acceptance Testing
- Analyze test results, test metrics and present test reports for Telcom protocols (SIP, SS7, Diameter, MAP) & REST APIs
- Provide product support for TNS CAS Platform and applications
- Continuously provide inputs to improve software quality and product’s robustness and availability
- Work on complex problems and carry out exhaustive investigation/analysis along with necessary follow-up activities to identify the root cause and key out effective workarounds to resolve the field issues
- Work closely with customer to understand the requirement & debugging of issues.
Qualifications:
- 7+ years of experience in product testing in distributed environment in Telcom domain
- 7+ years’ experience working on Linux/Unix systems (Red Hat, Ubuntu preferred)
- Experience in driving and supporting User Acceptance Testing for telecom customers
- Experience in Telecom Protocol Testing (SIP, SS7, Diameter, VOIP, VOLE, LTE) - MUST (Strong Experience in SS7, SIP, IMS)
- Experience in handling functional automation testing using SPECTRA, Jmeter, SIPp, Valid8
- Experience in product security testing; Exposure to vulnerability assessment tools RAPID7, Nessus
- Experience in providing technical support to clients in order to help them troubleshoot issues
- Working with clients to develop a test plan that meets their requirements
- Experience in load testing and performance testing
- Excellent analytical and problem-solving abilities
- Exposure to application servers, database and signaling protocols in telecom domain is mandatory
- Team player with excellent interpersonal, organizational, and communication skills
Optional Desired Qualifications
- Red Hat, CentOS, Ansible, KVM, Docker, Kubernetes experience preferred
- Experience with Oracle Database, SQL, shell scripting and networking concepts
Education and Certifications:
- Bachelor’s degree or equivalent experience required
Qualifications
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Top Skills
What We Do
Transaction Network Services (TNS) is a leading global provider of data communications and interoperability solutions. Our global network and innovative value-added services enable transactions and the exchange of information to many of the world’s leading retailers, banks, payment processors, financial institutions and telecommunication firms. Founded in 1990 in the United States, TNS has grown steadily and now provides services to customers in over 60 countries across the Americas, Europe and the Asia Pacific region, with our reach extending to many more. TNS has designed and implemented a global data network which supports a variety of widely accepted communications protocols and is designed to be scalable and accessible by multiple methods.
