The Role
The Telecom Project Manager plans, budgets, monitors, and reports on projects, ensuring execution aligns with approved budgets and schedules. Responsibilities include managing stakeholder relationships, handling customer complaints, and preparing documentation.
Summary Generated by Built In
The core responsibility/output of the position is to plan, budget, monitor and report on the project with project management tools, sometimes pitching the idea of the project or being assigned to it once it’s already been approved. The Project Manager is the bridge between upper management, stakeholders and the teams tasked with the actual execution of the project. The role is to ensure that the project plan is sound, regularly report on its progress and monitor it to ensure that its execution stays within the approved budget and schedule.
- Preparation of project documentation such as Project Plans, Project Progress Reports, Job Completion Certificates, Project Closure Reports, Project Delivery Feedback forms based on well-defined processes
- Coordination of project activities
- Logistic handling including picking materials from customer premises and tracking proper use.
- Preparing daily, weekly and monthly status reports
- Handling customer complaints based on Service Level Agreement (SLA) requirements
- Managing the relationship with customers
- Enforcing of Environmental, Health and Safety Requirements
- Preparation of process documentations such as procedures and records
- Any other duties that will be assigned from time to time
- Compile and control operational budget for business to support and ensure that operations can be maintained
- Monitor and manage budget and expenses with cost savings and efficiencies in mind
- Monitor costing calculations for all operations and new projects/actions to ensure maximum profit and minimum waste
- Implement structure to manage customer relationships and expectations from beginning to end of projects/orders
- Ensure that customer requirements are correctly interpreted into specifications, scope and deliverables
- Maintain professional, courteous relationship with customer
- Ensure that amicable and positive relationships are maintained on all projects with all customers
- Ensure that customer expectations are delivered on
- Address customer queries quickly, efficiently and effectively
- Design and implement people management structure that ensures effective and efficient control of all staff working in the PMO Department
- Ensure that effective needs and matching assessments are done i.t.o. job profiles, skills, training, development
- Manage human resource component, including leave administration, etc
- Manage staff performance
Requirements
The following skills are critical for this position
- Confidence and assertiveness
- Interpersonal skills
- Good spoken and written English
- Good listening skills
- Attention to detail
- Understanding of core operations of business
- Supervisory skills
- Negotiation skills
- Report writing skills
- Communication skills
- Use of computer applications such as MS Word, Excel, PowerPoint, etc
Behavioral Qualities:
- Should be aware of Code of Conducts and Ethics
- Quick and self-motivated learner to cope with the dynamic telecoms industry
- Self-supervised worker, self-motivated learner, creative
- Team player with good communication skills
- Highly organized, structured and calm personality capable of prioritizing tasks/challenges that the network presents to the incumbent
- Can do spirit driven by the customer centric approach towards tasks and work in general
- Adaptable, used to working to tight time scales, motivated to manage own time, works well on his/her own and with a team
- Attention to detail
Minimum entry requirements
- Bachelor’s Degree in Telecom/Electrical Engineering or equivalent
- Project Management Theory based on PRINCE2 or PMP
- At least 5 years’ experience managing telecom projects
- Designing and Operational Understanding of Telecom networks (Mechanical, RF and Passive Infrastructure)
- Deep understanding of manufacturing environment
- Thorough Understanding of NSB processes
- Processes followed in corporate organizations
- A valid driver’s license
Skills Required
- Bachelor's Degree in Telecom/Electrical Engineering or equivalent
- Project Management Theory based on PRINCE2 or PMP
- 5 years' experience managing telecom projects
- Designing and Operational Understanding of Telecom networks
- Thorough Understanding of NSB processes
- A valid driver's license
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
New Generation Management Consulting is a leading South African management consulting and technology services group that transforms businesses through innovative solutions, specializing in digital transformation, strategic consulting, and technology integration, including AI-powered process automation.
