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Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
Telecom Business Specialist – Network APIs is an individual contributor role responsible for maintaining and increasing the company's revenue and gross profit through market coverage expansion & GTM partnerships. It does this by enabling, developing and managing connectivity with mobile network operators (MNOs) and aggregators for Infobip's Network APIs portfolio. These are CAMARA-standardized APIs within the GSMA Open Gateway programme, such as Number Verification, SIM Swap, KYC Match and Device Location.
An individual in this position acts as the commercial point of contact for operator and aggregator partners. They support and guide regional Operator Partnership teams by coordinating contracts, commercial negotiations, documentation and roadmap updates. Once connections go live, they make sure those connections run smoothly and stay profitable for everyone in the value chain.
You can find more information here:
- Network APIs: https://www.infobip.com/network-apis
- Mobile Identity: https://www.infobip.com/mobile-identity
- CAMARA APIs: What telecom operators need to know: https://www.infobip.com/blog/the-power-of-network-apis-with-camara
What will you do
Contract Management: Manage contracts with MNOs and aggregators, including revisions and coordination with internal and external stakeholders. Make sure terms are aligned with our Network APIs strategy. Collect and maintain the documentation required from operators and aggregators.
Commercial Terms and Pricing: Negotiate commercial terms, pricing and billing models with operators and aggregators. Work with Business Analysts to align pricing, so every connection contributes to the company's revenue and gross profit.
Market Analysis and Trends: Monitor global trends in Network APIs, GSMA Open Gateway and CAMARA. Make sure operators and aggregators share regular roadmap updates, and align our roadmap across markets so it reflects current operator capabilities and customer demand.
Commercial Support and Collaboration: Act as the link between HQ and regional Operator Partnership teams. Communicate global and regional updates, share global demand, initiate calls with operators, track contract and connection status, and set goals for Operator Partnership Managers in line with the Network APIs strategy. Hold regular calls with stakeholders, operators and aggregators.
Connection Management and Onboarding: Manage existing operator connections and support client onboarding together with the Technical Support team.
Process and Tracking: Keep Salesforce and internal tracking tables clean and up to date, so contract and connection status is always accurate. Actively look for areas to improve in existing processes and help refine them as the business grows.
Growth Path: As you build experience, you'll move toward more strategic, ecosystem-facing work. That includes taking part in relevant working groups, webinars and events, positioning and monetizing Network APIs through telco partnerships, and running discovery calls with MNOs. In those calls you'll position Infobip as a leading Network API expert and support operators in their Network API exposure, integration and go-to-market journey.
What makes you a strong fit
- 2+ years of working experience in a commercial, partner management or business operations role (telecom industry experience is an advantage).
- Degree in STEM, Economics, or relevant working experience.
- Customer and partner centric approach in all endeavors.
- Comfortable with contracts, commercial terms and pricing discussions.
- Organized and detail-oriented, with strong follow-through across many stakeholders and parallel tasks.
- Proactive drive to explore solutions and market trends.
- Fluent in English, both spoken and written.
- Strong communication skills with both technical and non-technical audiences, internal and external.
- Experience with Salesforce is an advantage.
- Enjoy working in collaborative, fast paced environments.
- Goal driven and persistent.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip. #LI-KG1Skills Required
- 2+ years of experience in a commercial, partner management, or business operations role
- Degree in STEM, Economics, or equivalent relevant work experience
- Customer- and partner-centric approach
- Comfort with contracts, commercial terms, and pricing discussions
- Strong organization, attention to detail, and follow-through
- Proactive interest in solutions and market trends
- Fluent spoken and written English
- Strong communication skills with technical and non-technical audiences
- Salesforce experience
- Ability to work collaboratively in a fast-paced environment
- Goal-driven and persistent approach
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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