Telecom Business Analyst Lead

Key Duties and Responsibilities

Projects vary, but typically will have you:

• Dive deep into the world of telecommunications. You will develop a detailed knowledge on markets, products, sales, delivery and operations. 
• Solve real-world business problems, considering technical, financial, and operational constraints.
• Work with clients to define end to end user journeys that form part of the solution blueprint.
• Take ownership of business analysis initiatives and ensure work packages are delivered on time, to expected quality standards and as per scope, as agreed with the Project Manager.
• Take end to end solution blueprints and configure solution workflows and catalogues that implement the design. You will need to consider exception and failure scenarios to create a robust solution.
• Contribute to our methodology to help us do things faster and better. 

Skills and experience

Our ideal candidate will put the analysis into analyst. You should:

• Leverage your exceptional communication skills when working with customers to understand a problem statement.
• Recognise the additional detail and clarity required for a solution design, and quickly work to close these gaps. 
• Be able to work within the constraints to define a detailed, complete, and implementable solution. This will breakdown the solution components, what each component does and how it does it. 
• Summarise your solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback, approvals and move into implementation.
• Be able to manage client expectations through workshop and feedback sessions.
• Work as part of a team and independently when required
• Be a mentor and lead a team of budding solution designers

Desirable:  

• Hands on experience in coding. For instance, when to use global and local variables, and the concept of object oriented programming.
• Experience working as a vendor.
• Hands-on experience with configuration driven systems (Salesforce, SAP, ServiceNow, Siebel, etc.)
• Experience in the telco and/or billing domains.

Interested, but don’t think you fit into all this 100%? We would still like to hear from you – just let us in your cover letter know how your strengths align to our criteria, and where we can help you grow. 

Location(s):