About the Role
Turning Point Global Solutions is seeking a Telecom Analyst to provide front-line support for a help desk supporting telecom ordering and a Telecom Expense Management System (TEMS). As the first point of contact for users, the analyst will resolve issues promptly and provide key data for management reporting.
- Location: Hybrid (Rockville, Maryland)
- Employment Type: Full-Time
- Clearance: Ability to qualify for Public Trust
What You’ll Do
- Provide front-line technical support, helping users resolve issues with the TEMS systems.
- Serve as the first point of contact for users.
- Log, track, and ensure issues are resolved promptly.
- Provide data and information for management reporting.
- Update Help Desk Standard Operating Procedures (SOPs).
- Perform a variety of TEMS configuration activities.
Responsibilities
What We’re Looking For
- Minimum of a High School diploma with 2 years of experience, or an equivalent combination of education and training. An Associate's degree is preferred.
- 2+ years of help desk or customer service experience, preferably supporting telecom or TEM systems.
- Experience with ticketing systems and proficiency in Microsoft Office (Word, Excel, Outlook).
- Excellent communication, customer service, attention to detail, and data entry skills.
- Ability to qualify for a Public Trust clearance.
- Experience supporting federal government telecom or IT programs.
- Familiarity with telecom ordering processes.
Required Skills and Qualifications
Preferred Qualifications
What’s in It For You?
- Competitive salary with annual performance bonus and annual merit increases.
- Comprehensive health benefits fully funded by the company for employees.
- 401(k) retirement plan with company match.
- Paid time off plus holidays.
- Professional development opportunities.
- A collaborative and inclusive work culture.
We understand that our team members are our greatest asset. That’s why we offer:
In compliance with pay transparency requirements, the salary range for this role is $45,000 to $65,000. This salary is a general guideline only, as compensation decisions are based on relevant experience and educational qualifications.
Ready to make your next career move?
Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!
About Turning Point Global Solutions LLC (https://www.tpgsi.com):
Turning Point Global Solutions is a growing information technology services company that caters to federal, state, and local government organizations, and commercial clients.
At Turning Point Global Solutions, our heritage of innovation and strong software engineering and services capabilities enables us to provide a full suite of mission-critical solutions in a timely and cost-effective manner.
The high level of customer satisfaction with our solutions is exemplified by our consistently winning incumbent contracts (recompetes) and long-term customer relationships.
We take pride in our reputation of predictability, dependability and corporate decision-making that delivers meaningful results and preserves the longevity of our client partnerships.
Founded in 2002, we are privately funded and debt free. TurningPoint Software Engineering process is independently appraised at CMMI Maturity Level 5 for development and CMMI Maturity Level 3 for services.
TurningPoint provides excellent career opportunities for talented professionals and offers a competitive compensation and benefits package.
All qualified applicants are considered for employment without discrimination due to race, gender, religion, age, marital status, national origin, disability, sexual orientation, or any other characteristic protected by federal, state, or local law. This policy extends to all aspects of employment with TurningPoint, including, but not limited to, recruitment, hiring decisions, assignment, advancement, compensation, benefits, retention, and termination.
Skills Required
- High school diploma with 2 years of experience, or an equivalent combination of education and training
- 2 or more years of help desk or customer service experience
- Experience with ticketing systems
- Proficiency in Microsoft Word, Excel, and Outlook
- Excellent communication skills
- Strong customer service skills
- Attention to detail
- Data entry skills
- Ability to qualify for a Public Trust clearance
- Associate's degree
- Experience supporting federal government telecom or IT programs
- Familiarity with telecom ordering processes
- Experience supporting telecom or TEM systems
What We Do
Turning Point Global Solutions is a CMMI DEV 2.0 Maturity Level 5 certified Software Engineering Services company that specializes in Software Development, Systems Integration, Infrastructure Support, Business Process Improvement, Dynamic Analytics, Fraud Protection, Order Orchestration, Transactional Records, Data Migration, Management, Number Porting, as well as Telecom Enterprise Management (TEM) for government and commercial organizations.
