Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about?
The Telecom Account Manager is the core operational role in Infobip’s Telecom Account Management function. This role ensures the smooth, day-to-day management of telecom operator relationships - owning the end-to-end operational lifecycle from service setup and sender registration through invoicing, dispute resolution, and performance monitoring. The Telecom Account Manager collaborates directly with OP and Cross Functional Teams to maintain service continuity, resolve issues proactively, and enable commercial expansion across Infobip’s portfolio.
What will you be doing at Infobip?- Develop and maintain strong, trusted relationships with key telecoms.
- Participate in commercial negotiations, including pricing discussions and contract renewals, ensuring mutually beneficial agreements.
- Collaborate cross-functionally with teams across various pillars to coordinate service delivery and meet telecom expectations.
- Serve as the primary point of contact for all telecom account matters, managing communications, escalations, and service updates.
- Prepare and present Quarterly Business Reviews, showcasing value delivered and identifying growth opportunities.
- Analyze usage and performance data to propose optimization strategies and support business development.
- Proactively identify risks and escalation points, ensuring timely resolution and telecom satisfaction.
- Manage billing inquiries and disputes, coordinating internally to address and resolve issues efficiently.
- Facilitate onboarding and rollout of new services, ensuring smooth commercial and operational handover.
- Monitor industry trends and market pricing in coordination with Business Analysts.
- Support internal teams, including sales, marketing, and technical support.
- Fluent in English, with additional language skills considered a strong advantage, particularly Spanish or German.
- Bachelor or Masters degree in Business, Management or related fields.
- Proven experience in account management, sales, or a commercial role within the telecom or technology sector.
- Strong negotiation and relationship management skills with a commercial mindset.
- Proficient in MS Office, with strong skills in Excel for data analysis and reporting.
- Excellent communication and interpersonal abilities, both written and verbal.
- Analytical thinker with the ability to interpret data to inform business decisions.
- Self-motivated and able to work independently, while collaborating effectively across teams.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip. #LI-MG2Skills Required
- Fluent in English
- Additional language skills (Spanish or German)
- Bachelor or Master degree in Business, Management or related field
- Proven experience in account management, sales, or commercial role within telecom or technology sector
- Experience managing telecom operator relationships and telecom commercial/operational processes
- Strong negotiation and relationship management skills with a commercial mindset
- Proficient in Microsoft Office with strong Excel skills for data analysis and reporting
- Excellent written and verbal communication and interpersonal abilities
- Analytical thinker able to interpret data to inform business decisions
- Self-motivated, able to work independently and collaborate across teams
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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