Brahmavid The Global School is looking for a confident, courteous and organised Admission Telecaller to be the first point of contact for prospective parents and guardians enquiring about admissions.
The role will focus on handling enquiries, maintaining accurate CRM records, following up with leads and coordinating qualified leads with the Admission Counsellor.
Attend and respond to incoming admission enquiries professionally.
Make outbound calls and follow up with prospective parents and guardians.
Understand the basic admission requirement, including grade, academic year and Day School/Residential preference.
Record all enquiry and follow-up details accurately in the CRM.
Qualify leads and identify those requiring detailed counselling.
Pass qualified leads to the Admission Counsellor with relevant background information.
Coordinate counselling calls and campus visits.
Keep lead status, follow-up dates and remarks updated in the CRM.
Maintain daily records of calls, follow-ups and lead movement.
Escalate complaints, special requests or matters requiring senior intervention.
Maintain confidentiality and represent BTGS professionally in every interaction.
Excellent verbal and interpersonal communication.
Good English communication skills.
Good telephone etiquette and active listening.
Comfortable making outbound calls and following up consistently.
Good computer and CRM skills.
Strong organisation and attention to detail.
Ability to build rapport with parents and guardians.
Positive, patient and professional approach.
Strong ownership and follow-through.
Experience in any of the following will be an advantage:
School admissions
Education counselling
Telecalling
Customer service
Inside sales
CRM-based lead management
Fresh graduates with strong communication skills and the right attitude may also be considered.
Success in this role will be measured through:
Prompt handling of enquiries.
Accurate and complete CRM entries.
Timely follow-up of leads.
Quality of lead qualification.
Timely handover of qualified leads.
Counselling and campus visit appointments generated.
Professional parent and guardian communication.
Consistent lead tracking and reporting.
Enquiry → Lead Capture → Qualification → Follow-up → Counselling/Visit Coordination → Handover
The Admission Telecaller is responsible for ensuring that no genuine enquiry is missed or left without a clear next action.
Requirements
Particular
Details
Position
Admission Telecaller
Department
Admissions
Reporting To
Admission Manager / Admission Lead
Employment Type
Full-time
Experience
1–3 years preferred
Education
Graduate in any discipline preferred
Skills & Competencies
Excellent verbal and interpersonal communication.
Good English communication skills.
Good telephone etiquette and active listening.
Comfortable making outbound calls and following up consistently.
Good computer and CRM skills.
Strong organisation and attention to detail.
Ability to build rapport with parents and guardians.
Positive, patient and professional approach.
Strong ownership and follow-through.
Experience in any of the following will be an advantage:
School admissions
Education counselling
Telecalling
Customer service
Inside sales
CRM-based lead management
Fresh graduates with strong communication skills and the right attitude may also be considered.
Skills Required
- Excellent verbal and interpersonal communication skills
- Good English communication skills
- Good telephone etiquette and active listening
- Comfort making outbound calls and following up consistently
- Good computer and CRM skills
- Strong organisation and attention to detail
- Ability to build rapport with parents and guardians
- Positive, patient and professional approach
- Strong ownership and follow-through
- 1-3 years of experience preferred
- Graduate in any discipline preferred
- Experience in school admissions, education counselling, telecalling, customer service, inside sales, or CRM-based lead management
- Fresh graduates with strong communication skills and the right attitude may be considered
What We Do
Brahmavid The Global School is a premier educational institution based in Raipur, Chhattisgarh, India, founded in 2013. Affiliated with the CBSE, the school is dedicated to nurturing young minds by providing CBSE curriculum-based education. It aims to implement global standards of education while focusing on the application of intelligence-based techniques to enhance student learning.
