Telecaller - Bengali (D)

Role : Telecaller
Location: Work from home
Department: Dostt
Employment Type: Contractual
  

About Lokal :

In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet. We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.                                                                                                 

 This spark became Lokal. Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising.

Today, Lokal is a house of focused apps, many products, one mission:
to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they’ve always deserved.

We now operate dozens of live apps across categories like:

• Edutainment & Skill Learning – practical skills and learning in regional languages (GyanTV)
• Matrimonial Matchmaking – hyperlocal, compatibility-first partner search (Lokal Matrimony)
• Agri Consulting – farmer-first advisory in local languages (AgriLokal)
• Local Jobs – blue- and grey-collar opportunities close to home (Lokal Jobs)
• Social & Community – Place to find & post social updates (Lokal app)
• Emotional Well-being & Peer Support – safe spaces to talk and feel heard (Dostt & Eaze)
• Astrology & Guidance – instant access to trusted Astrologers via chat and voice (AstroLokal)
  Advisory Services – early bets in legal help, financial guidance, career counselling, and more

Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we’ve built, they don’t wade through clutter; they get a straight line to what they came for.

This is the story new teammates walk into:
a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre — access changes lives.

We ship fast. We learn fast. We build for Bharat.                                                                                                                  

We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital.

About - Dostt

Dostt is one of Lokal's rapidly growing social platforms, designed to help users build meaningful connections through audio and video interactions. With a strong presence across multiple regional markets in India, Dostt is focused on creating engaging, safe, and vibrant communities for its users.

As we continue to scale, we are actively building a strong host network that drives user engagement and enriches the overall platform experience.

Job Summary : 

We are looking for a proactive and results-driven Telecaller to join the Dostt team. In this role, you will be responsible for identifying, engaging, onboarding, and supporting hosts on the platform. You will play a critical role in expanding and nurturing our host community by building relationships, driving onboarding efforts, and ensuring hosts are set up for success on Dostt.

The ideal candidate is a strong communicator with a persuasive approach, excellent relationship-building skills, and the ability to thrive in a target-driven environment.

Key Responsibilities : 

• Make outbound calls to potential and existing hosts to introduce Dostt and its opportunities.
• Identify, engage, and onboard quality hosts who align with platform guidelines and community standards.
• Follow up on leads generated through sourcing channels, referrals, campaigns, and internal databases.
• Build and maintain strong relationships with hosts throughout their journey on the platform.
• Educate hosts about platform features, policies, monetization opportunities, and best practices.
• Train and support newly onboarded hosts to ensure successful activation and engagement.
• Provide timely assistance and resolve host queries to ensure a seamless experience.
• Maintain accurate records of host interactions, onboarding status, and daily activities in internal systems.
• Achieve daily, weekly, and monthly onboarding, activation, and engagement targets.
• Coordinate with internal teams to ensure smooth host onboarding, retention, and community growth.
• Stay updated on platform updates, host requirements, operational processes, and promotional initiatives.
• Gather host feedback and share insights with relevant teams to improve host experience and platform engagement.App.

• Bachelor's degree in any discipline.
• Proven experience in Telecalling, Telesales, Customer Support, Business Development, or Onboarding roles.
• Excellent verbal communication skills in Bengali and English (Must be fluent in read, write & speak)
  Strong persuasion, negotiation, and relationship-building abilities.
• Comfortable handling objections and follow-ups.
• Basic knowledge of CRM tools, MS Excel, and computer operations.
• Ability to work independently in a target-driven environment.
• Prior experience in Sales, Telecalling, Lead Generation, creator onboarding, or service partner acquisition will be an added advantage.

Preferred Skills : 

• Lead conversion and onboarding experience.
• Customer-centric approach.
• Strong follow-up and communication skills.
• Ability to multitask and manage onboarding pipelines efficiently.
• Positive attitude and willingness to learn.

Why Join Us?

• Work from the comfort of your home.
• Opportunity to be part of a fast-growing consumer internet startup.
• Dynamic and collaborative work environment.
• Career growth opportunities in operations and business functions.
• Performance-driven rewards and incentives.