The Tele Sales Manager a telephone-based position responsible for leading a team of consultants to help grow the customer base by crafting sales plans, supporting the team design, and implementing short- and long-term strategic sales plans. This position will drive results through thought leadership, rigorous performance management and coaching and development of a high-performing team.
ResponsibilitiesStrategic planning (20 – 30% of time)
▪ Drive overall team strategy to achieve business goals and sales targets from trigger-based leads
▪ Collect customer feedback and distribute internally to influence product development based on customer need
Coaching and development (20 – 30% of time)
▪ Coach and develop a group of consultants to drive growth and hit sales targets
▪ Hire and on-board new Tele Sales consultants to build a strong team and support team development by regularly conducting 1:1 coaching sessions and team huddles
Performance management (10 – 20% of time)
▪ Drive a high quality, rigorous sales review process, including account planning, account prioritization and opportunity development
▪ Partner closely with specialized sales teams (e.g., AP Automation) to develop cross-sell opportunities
Business development (10 – 20% of time)
▪ Identify key client opportunities and handle client escalations, as needed
▪ Provide guidance to team to uncover growth opportunities, treat identified customers and achieve growth targets
Compliance (100% of time)
▪ Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
▪ Support Operational Excellence team in call monitoring processes to ensure high quality and compliant customer interactions
Knowledge, Skills, Attributes, and Experience
Client development
▪ Demonstrates ability to identify potential client growth opportunities and drive results through creative problem solving and excellent leadership
Coaching
▪ Provides individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions
Performance management
▪ Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results
Demonstrating value
▪ Proactively and consistently demonstrates the value of partnering with American Express
Results focus
▪ Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
Market, industry, & product knowledge
▪ Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
Attributes
▪ Strategic thinking
▪ Leadership and team motivation
▪ Personal accountability
▪ Compliance focused
Qualifications- Bachelor's degree preferred
- Experience leading sales team, 3 - 5 years minimum highly preferred
- Experience partnering with clients across various markets / industries
- Experience in a highly regulated financial industry highly preferred
- Experience leading in a call center environment highly preferred
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Experience leading sales team, 3 - 5 years minimum
- Experience partnering with clients across various markets / industries
- Experience in a highly regulated financial industry highly preferred
- Bachelor's degree preferred
- Experience leading in a call center environment highly preferred
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
-
Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
-
Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
-
Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
