Tele-Sales Executive

Key Responsibilities:

·         Calling a database of customers provided and or identifying prospective customers from different methods e.g. Yellow Pages, Internet, newspapers etc. to profile and introduce COMPANY service and brand on the phone.

·         Create a portfolio of prospect customer database, identify needs and sell COMPANY service telephonically.

·         Identifies business opportunities, assesses customer needs, and matches these with COMPANY services to acquire new business.

·         Ensures increase in customer and trading database by signing new contracts and convincing customer to trade.

·         Ensure Customer Retention maintained by regular calls, solving issues of customers, cross selling and using different brick walling methods to improve customer satisfaction, experience and loyalty.

·         Develop and implement an effective approach to collect and identify other competitor’s clients name and information on regular basis.

·         Sending quotations and proposals to clients and following up on new prospects business or contract closure on a regular basis.

·         Establish customer agreements and ensure that pricing guidelines, discount matrix are always applied and profitability targets for customers are met.

·         Ensure that customer prices are reviewed on regular basis and whenever any discrepancy arises

·         between actual and promised volumes, a re-negotiation takes place.

·         Sales and Marketing Mail Shots and communication of campaigns.

·         Achieve revenue, volumes, new business and activated win targets

·         Provide Daily, Weekly & Monthly Sales Activity reports and or other report defined or requested by the management on a timely manner.

·         Reporting on any Market Trends and present activities changes within the competitor business

·         Responsible for achieving the monthly automation target of accounts.

·         Follow up payments from credit default customers.

·         Overall working to achieve and reach sales target and revenue and increase customer awareness about COMPANY brand in the market.

·         Facilitate coordination with all departments for any customer related issues and ensure timely

resolution to customer issues or problems and enhance customer satisfaction / Experience.

·         Performs other assignments as required or requested from the management from time to time.