Teknoloji Destek Uzmanı

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We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!

Tech at the root

We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.

Growth is in our DNA

As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.

Focused on positive impact

Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.

ABOUT THE TEAM

If you are a techie, you belong in our Technology Team that builds scalable, high-performance platforms for our customers using up-to-date and efficient technologies.

We are all working with the same purpose: To create a positive impact in our ecosystem by enabling commerce through technology.

ARADIKLARIMIZ

• Meslek Yüksek Okulu veya Üniversitelerin Bilgisayar programcılığı veya Bilgisayar ve Eğitim Teknolojileri bölümlerinden mezun
• ITSM Yönetim aracı işlem ve uygulamasına aşina
• Son kullanıcıya destek vermiş, IT birimlerinde min.3 yıl kullanıcı desteği sağlamış
• Windows/MAC işletim sistemine iyi derecede hakim
• Problem çözme becerisine sahip, analitik düşünebilen
• Masa üstü bilgisayar, diz üstü bilgisayar, yazıcı vb. cihazlar ile ilgili, teknik sorunlar ve talepler kapsamında yerinde ya da gerektiğinde uzaktan müdahale ederek çözüm üretmek
• Tercihen RF, Barkod okuyucu, barkod yazıcı gibi çevre birimlerinin kurulumu ve desteği konusunda bilgi/tecrübe sahibi
• 7/24 vardiya düzeninde çalışabilecek
• Tercihen cihaz yönetiminde MDM kullanımında tecrübeli
• Tercihen MCSA sertifikasına sahip
• Microsoft Server ürünlerinde (Active Directory DNS, DHCP, Failover Cluster, Group Policy) sistemlerinde tecrübeli
• Sanallaştırma Teknolojileri konusunda deneyimli
• Temel Network ve Güvenlik bilgisi olan
• İyi seviyede İngilizce'si olan
• Kendi kendine start verebilen, enerjik, sonuç odaklı ve çoklu görev yapabilen
• Güçlü dokümantasyon deneyimi ve becerileri
• Güçlü planlama, organizasyon ve problem çözme becerileri gelişmiş.

SORUMLULUKLARIN

• Son kullanıcı ve bağlı sistemlerinin temin edilmesi, yapılandırılması, yedeklenmesi, kesintisiz hizmet verecek şekilde geliştirilmesi,
• İşletim sistemlerin ve uygulamalarının kurulması ve yönetilmesi,
• Temel Sistem, Network ve Sanallaştırma desteğinin verilmesi,
• Bilgisayar bakım, onarım ve arızaları konusunda son kullanıcılara destek sağlanması,
• Yazıcı, fax, fotokopi ve telefon sistemlerinin desteği,
• Son kullanıcılara yerinde veya telefonla sistem destek hizmetlerinin gerçekleştirilmesi,
• Trendyol operasyonunda RF, Barkod okuyucu, Barkod yazıcı desteği verilmesi,
• Son kullanıcı desteği verilmesi,
• ITSM sistemi üzerinde SLA'e uygun olarak ticketlerin çözülmesi,
• Mail, Slack, Zoom, Office gibi son kullanıcı uygulamalarına destek verilmesi

JOIN US AND

* Take responsibility from day one and develop your skills with a talented and diverse international team.

* Experience open communication, flexibility, and a start-up spirit in our unique culture.

* Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes.

* Join creative and focused teams that prioritize collaboration and problem-solving.

* Access our extensive training platform for continuous learning and personal growth.

* Benefit from the support of a global team of experts with mentoring and professional development opportunities.

* Focus on talent and potential, not just job titles.

* Connect with teammates regardless of physical distance through events, meetings, and social activities.

* Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment.

We're looking forward to receiving your application!

We offer a hybrid model that combines the productivity of remote work with the bonding and collaboration of in-office work. Teams are expected to work from our offices on designated days each week, fostering team spirit, creativity and cross team collaboration as part of our culture.

We also provide a summer working model, with a two-month fully remote work opportunity during July and August.

The hybrid working model only applies to hybrid roles; on-site roles require regular office presence.

Discover more about our #LifeatTrendyol and our culture on our Website, LinkedIn and YouTube channels.

At Trendyol, we believe in the power of an inclusive workplace. We value diversity and believe that every team member contributes to our vibrant culture. Our platform is for everyone, and so is our workplace. We encourage the representation and amplification of diverse voices in our business, as it allows us all to thrive, contribute, and shape the future together.