APTIV

TECNICO DE CALIDAD (VICTORIA II)

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Victoria, Guanajuato, MEX

In-Office

Automotive

The Role

Job Description

Position Summary (Responsibility): The Quality Customer Care Technician has the responsibility to execute customer satisfaction through customer complaint response procedures according with customer specific requirements, 8D, DPS, DPRTS, Customer Portal, control plan execution and PFMEA update.

General Functions

Ensure customer satisfaction process
Ensure customer KPI's performance.
Ensure customer complaint response on customer portals for all WFCC and CSE reports
Ensure customer specific requirements and communication to plant

Any other work activity related to your position

Flow 5 / Mass production: Ensure customer satisfaction process.

Quality Alerts implementation.
Implement ICA (Interim Containment Action).
Analysis of part returned due a Warranty issue.
Prepare a Customer Presentations for quality Issues.
Ensure temporary measures are eliminated once process performance & stabilization are back to expected levels.

Ensure customer KPI's performance.

Monitor customer KPI performance, analyze data over weekly, monthly, annual periods.
Apply continuous improvement process to upgrade customer KPI’s, identify most relevant continuous improvement activities.
Perform corrective action process for customer KPI’s below target.
Ensure lessons learned database to capitalize learnings.

Ensure customer complaint response on all WFCC and CSE reports.

Coordinate with the multidisciplinary team the problem solving.
Control of all inventory available at pipe line.
First answer: 24H.
Ensure root cause analysis process completion.
Ensure the implementation of irreversible corrective actions.
Final answer with root cause identified and action plan defined: 14 days.
Submit corrective action related to customer complaints (WFCC, Unformal, WIRS) on customer portals. Control of sorting services related of Customer complaints.
Coordinate RMA.
Containment: immediate. Ensure that quality checks & rework are well defined, managed & data collected for effectiveness verification.

J000679763

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

APTIV Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about APTIV and has not been reviewed or approved by APTIV.

Retirement Support — A 401(k) plan with company contribution and competitive matching is described as a notable component of the total rewards package. Equity participation and performance bonuses are also positioned as part of long-term and variable compensation.
Healthcare Strength — Core coverage is portrayed as broad, spanning medical, dental, vision, life, and disability insurance. Mental health resources and an Employee Assistance Program are also included as part of wellness support.
Leave & Time Off Breadth — Paid holidays, paid sick days, and flexible time-off policies are included in the benefits mix. Flexible scheduling and remote-work programs further support time management and personal needs.