Position outputs
• Support all regions and countries including South Africa, Lesotho, Eswatini, Zimbabwe, Mozambique, Zambia, Botswana, Namibia, Malawi, and Angola.
• Perform TES Customer opportunity development.
• Solicit support as required, including but not limited to VisionLink and MineStar.
• Collaborate in driving TES onboard Excellence.
• Configure and calibrate the advanced TES on-board and off-board systems.
• Troubleshoot advanced on-board and off-board TES issues.
• Identify and resolve system problems with the customer and network communication teams.
• Log TSC tickets for support calls
• Assist and mentor level 1 and 2 techs and liaise with TSCs and Cat support.
• Assist TC in collecting information for advanced support.
• Execute hardware and software product updates.
• Liaise with product specialist and/or application specialist as needed to ensure onboard and office space systems are configured properly.
• Resolve technology issues.
• Manage and report on TSC (Technology Solution Centre) performance and DSN.
• Compile informative technology issue reports and address to management.
• Assist service and support operations, ensuring technology service is performed at Cat standard speed and quality.
• Resolve technology issues according to Service Letter guidelines.
• Ensure effective self-management and performance ownership.
• Advise on warrantable technology issues.
• Percentage of personal training completed
Qualification, Experience and Competencies
• National Diploma in Electronic Engineering or Instrumentation Engineering (mandatory).
• 1–3 years' experience working with industrial electronic, instrumentation, automation, or communication systems.
• Sound understanding of:
o Electronics and instrumentation systems
o Networking and communication systems
o Datalinks, GNSS, and database fundamentals
o Computer hardware and software troubleshooting
• Ability to read and interpret electrical/electronic schematics and wiring diagrams.
• Strong analytical, fault-finding, and troubleshooting skills.
• Mining, earthmoving, or industrial technology experience will be an advantage.
• Exposure to Caterpillar electronic systems, MineStar technologies, or related fleet management systems will be an advantage.
• Willingness and aptitude to learn advanced MineStar and Caterpillar technologies through structured training and development.
Skills Required
- National Diploma in Electronic Engineering or Instrumentation Engineering
- 1-3 years' experience with industrial electronics, instrumentation, automation, or communication systems
- Sound understanding of electronics and instrumentation systems
- Sound understanding of networking and communication systems
- Understanding of Datalinks, GNSS, and database fundamentals
- Computer hardware and software troubleshooting skills
- Ability to read and interpret electrical/electronic schematics and wiring diagrams
- Strong analytical, fault-finding, and troubleshooting skills
- Configure and calibrate advanced TES on-board and off-board systems
- Execute hardware and software product updates
- Ability to mentor and assist Level 1 and Level 2 technicians
- Mining, earthmoving, or industrial technology experience
- Exposure to Caterpillar electronic systems, MineStar technologies, or related fleet management systems
- Willingness and aptitude to learn advanced MineStar and Caterpillar technologies through structured training
What We Do
Barloworld Equipment is a leading provider of heavy machinery equipment solutions for the construction, agriculture, mining, transport and energy industries in Southern Africa. As an official Cat dealer, the company provides a wide range of earthmoving machines, genuine parts, and value-added services and support solutions, focusing on reducing downtime and operating costs for its clients.
