Technology Support [Multiple Positions Available]

Job Description
DESCRIPTION:
Duties: Develop, implement, deploy, and support the Home Lending suite of applications. Minimize application outages, meet required service levels, prioritize workload, and provide 24x7 coverage on a rotation for the production application. Debug logs, troubleshoot code to provide quick workarounds, and minimize business impacts. Perform daily monitoring of batch processes, Secure File Transfer Protocol processes, and application health, and work with developers to resolve ongoing issues. Perform impact analysis to ensure alignment with firm standards, escalate business impacting incidents to management, and provide timely updates. Perform root cause analysis of production issues and provide permanent solutions to prevent recurrences. Triage issues with the infrastructure team, partner systems, and internal and external vendors for ongoing production items and new implementations. Address user queries regarding production access issues and application functionality. Perform analysis of application data and report discrepancies to the business team. Design, develop, and review critical applications, including flow charts, functional diagrams, and documentation. Implement monitoring and increase efficiency by eliminating manual tasks by automation, and developing tools and processes. Conduct meetings with the business to understand production requirements and create pseudo-code. Perform continuous improvement, unit testing, and tracking of defects and enhancements.
QUALIFICATIONS:
Minimum education and experience required: Bachelor's degree in Management Information Systems, Information Technology, Business Administration, or related field of study plus 5 years of experience in the job offered or as Technology Support, Computer Programmer, Software Developer, IT Consultant, or related occupation.
Skills Required: This position requires five (5) years of experience with the following: Level2 support. This position requires any amount of experience with the following: one or more programming languages including Progress 4GL/OpenEdge, Unix, AWS and Python; development toolset to design, develop, test, deploy, maintain and improve software; cloud deployment, monitoring, and analysis tools such as Kubernetes, Prometheus, Elasticsearch, Grafana, Kibana, Splunk, and Dyna Trace; relational databases such as Oracle, Sybase, Cassandra and Hadoop; public and private cloud technology such as AWS; batch processing tools such as Control-M(BMC Remedy), ESP, TWS, CRON and Autosys; complex end to end business flows; triage issues based on symptoms; file moving technologies such as MFTS, SFTP and FileMover; Middleware including Weblogic, Apache Tomcat, Web Services, MQ-Series, and KAF; ITIL including Incident and Change Management; Using Business Intelligence(BI) reporting tools such as BO Report, Crystal Report, or Tableau; tracking defects, continuous improvement and automation of manual tasks; managing outages, evaluating service-levels for business impacts, and prioritizing incidents; managing DR, SR activities for applications.
Job Location: 1111 Polaris Parkway, Columbus, OH 43240.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.