Technology Support Lead

Job Description
Join our dynamic team to innovate and refine technology solutions impacting the core of our business services.
As a Technology Support Lead in Global Technology, specifically Corporate Workplace Technology Solutions, you will play a leadership role in ensuring excellent delivery of our products while maintaining operational stability, availability, and performance of our production services. Conscientious and committed delivery to our clients and critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities

• Lead teams of technologists that provide end-to-end workplace and infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that focus on client experience and ensure operational stability and availability
• Analyze business requirements and assess business technology risks
• Communicate professionally at all levels demonstrating clear verbal and written capabilities
• Successfully execution of workflow and team management including prioritization
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent leading and managing teams of employees and contractors
• Expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing workplace hardware and infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in data driven assessment, observability, and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Proficient in vendor and business relationship management
• Experience navigating resource management across EMEA countries
• Ability to motivate and promote an inclusive and diverse team ethos
• Working knowledge in one or more general purpose programming languages and/or automation scripting

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.