Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Commercial and Investment Banking (CIB) Technology - Athena Core, you will play a leadership role in ensuring the operational stability, availability, resiliency, and performance of our production services and core infrastructure platforms. You will demonstrate strong knowledge across multiple technical domains, advise others on technical and business issues, and apply critical thinking while overseeing day-to-day maintenance of the firm’s systems to ensure a seamless user experience.
Job Responsibilities
- Lead end-to-end service delivery for Athena Core application platform and infrastructure operations, including acting as a technical lead for infrastructure operations and partnering with teams to deliver resilient outcomes.
- Partner with development and infrastructure teams through the product lifecycle to ensure compliant, resilient deployments, including leading and conducting resiliency design reviews.
- Balance operational support with engineering delivery by automating toil, improving platform reliability, and building/maintaining tools and services across multiple technology domains.
- Lead performance and resiliency testing, bottleneck remediation, and capacity planning using data-driven service insights and operational telemetry.
- Serve as escalation during major incidents, restoring service quickly, reducing business impact, and driving incident, problem, and change management across full stack technology systems.
- Monitor production environments for anomalies, evolve usage of standard observability tools (monitoring, SLO-based alerting, telemetry collection), and communicate status, impact, and remediation to business and technology stakeholders through service restoration.
- Provide technical leadership and mentorship, breaking down complex problems into actionable work for engineers, promoting SRE culture, and driving adoption of SRE best practices (reliability, scalability, performance, security, and enterprise architecture).
- Lead team adoption of enterprise-authorized AI capabilities to improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human-in-the-loop validation and appropriate handling of sensitive data.
- Leverage enterprise-authorized AI to accelerate patching, migrations, and testing with secure data handling, strong validation habits, and auditability.
- Apply reuse-first, AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.
- Follow a 4 weekdays + 1 weekend day schedule
Required Qualifications, Capabilities, and Skills
- Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts and 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Advanced Linux expertise, including system provisioning and configuration management using tools such as Puppet, Ansible, and Terraform.
- Strong software engineering skills in one or more programming languages (Python), covering design, coding, testing, and delivery.
- Proven ability to build automated tools, systems, and services across multiple technology domains to reduce manual toil.
- Solid understanding of core infrastructure domains, including networking, cloud services, orchestration, container platforms, and compute/storage.
- Demonstrated capability in reliability, scalability, performance, security, enterprise architecture, and other SRE best practices.
- Hands-on observability experience (monitoring, SLO-based alerting, telemetry collection) and proficiency in monitoring tools and techniques.
- Strong networking troubleshooting experience across common technologies and failure modes.
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production operations workflows, with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted operational/incident recommendations before action, assess correctness and risk, define team guardrails, escalate when uncertain, and ensure outcomes align to operational, resiliency, security, and auditability expectations.
- Experience managing applications or infrastructure in a large-scale technology environment (on premises and public cloud) and executing on processes in scope of the ITIL framework.
Preferred Qualifications, Capabilities, and Skills
- Proficiency with CI/CD practices and associated tooling.
- Demonstrated ability to implement service-level changes and troubleshoot end-to-end systems and components.
- Strong understanding of software applications and technical processes, with developing depth in at least one discipline and a continuous-learning mindset to evaluate and recommend emerging technologies.
- Experience designing and enhancing performance monitoring and capacity management solutions.
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Skills Required
- Formal training or certification in troubleshooting, resolving, and maintaining information technology services, plus 5 or more years of relevant experience or equivalent expertise.
- Advanced Linux expertise, including system provisioning and configuration management with Puppet, Ansible, and Terraform.
- Software engineering skills in one or more programming languages, including Python, covering design, coding, testing, and delivery.
- Experience building automated tools, systems, and services across multiple technology domains to reduce manual work.
- Understanding of infrastructure domains including networking, cloud services, orchestration, container platforms, and compute and storage.
- Experience applying SRE practices involving reliability, scalability, performance, security, and enterprise architecture.
- Hands-on observability experience with monitoring, SLO-based alerting, and telemetry collection.
- Strong networking troubleshooting experience across common technologies and failure modes.
- Experience using enterprise-authorized AI capabilities in production operations workflows, with validation practices and awareness of data sensitivity.
- Ability to review AI-assisted operational and incident recommendations, assess risk, define guardrails, escalate uncertainty, and ensure auditability.
- Experience managing applications or infrastructure in large-scale on-premises and public-cloud environments and executing ITIL processes.
- Proficiency with CI/CD practices and associated tooling.
- Ability to implement service-level changes and troubleshoot end-to-end systems and components.
- Understanding of software applications and technical processes, with developing depth in at least one discipline and a continuous-learning mindset.
- Experience designing and enhancing performance monitoring and capacity management solutions.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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