Technology Support Lead - Application Support

Job Description
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Production Support Lead in Consumer & Community Banking, your commitment to innovation is crucial to maintaining and enhancing our company's operations. In this role, you will be instrumental in developing AI and machine learning solutions aimed at troubleshooting application issues, including identifying, escalating, and resolving incidents. Collaborating with Infrastructure Service Support team members, you will engage in root cause analysis, production changes, budgetary considerations, and staffing challenges. Your experience will be vital in managing and mentoring team members to drive strategic change, both within your team and in partnership with colleagues across JPMorgan Chase & Co.'s global network of innovators.
Job Responsibilities:

• Develop and support AI/ML solutions for troubleshooting and incident resolution.
• Collaborate with cross-functional teams to perform root cause analysis and implement production changes.
• Mentor and guide team members to foster innovation and strategic change.
• Coordinate incident management coverage to ensure effective resolution of application issues.
• Facilitate and coordinate communications during critical outage situations.
• Document calls, manage queues, analyze tickets, and interface with impacted lines of business for incident impact analysis.
• Serve as a single voice for our line of business and cross-line business incidents.
• Maintain an end-to-end view of issues for objectivity.
• Influence senior technology leads across organizations to ensure timely resolution of incidents

Required qualifications, capabilities and skills:

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Expertise in application development and support with multiple technologies and design techniques.
• Experience in developing AI/ML solutions using public cloud architecture, specifically Azure and AWS.
• Advanced proficiency in Python for AI/ML modeling.
• Strong skills in automation and continuous delivery methods.
• Comprehensive understanding of the Software Development Life Cycle.
• Familiarity with agile methodologies, including CI/CD, application resiliency, and security.
• Experience in implementing GenAI services using Azure OpenAI models and AWS Bedrock service.
• Hands-on experience in system design, application development, testing, and operational stability.
• Proficiency in running production incident conferences and managing incident resolution.

Preferred qualifications, capabilities, and skills:

• Knowledge of cloud platforms like AWS and Pivotal Cloud Foundry.
• Understanding of network topologies, load balancing, and content delivery networks.
• Familiarity with web and mobile application development.
• Awareness of risk controls and compliance with departmental and company-wide standards.
• Ability to work collaboratively in teams and build meaningful relationships to achieve common goals.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.