We are looking for an individual who is well versed with the Application Support functions. This position is for supporting the suite of applications used by our Securities Services division.
As a Technology Support III at JPMorganChase within the Commercial & Investment Bank, you will support a complex suite of applications which are closely interlinked and at the core of our company product offering and provides us with a competitive advantage in the market place. Any disruption to service or inaccuracy in these applications will have an adverse impact to our clients, result in reputational damage to JPMorgan and potentially have an adverse financial impact to the organization.
Job responsibilities:
The resolution of all user and technology issues on the Production instance.
The support and maintenance of the various Linux RDBMS based applications on On-Prem and AWS platform.
Monitor and troubleshoot the batch jobs that are scheduled in Control-M or AutoSys.
Monitoring tools such as Geneos - For the application infrastructure & secure file transmissions of the financially sensitive data within the JPMorgan environment and to external clients.
Coordination and execution of all software deployments into Production environment.
Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners
Liaising with application development and infrastructure teams targeting on-going development, production activity and release management
Ownership of major production incidents, working closely with other technology teams in order to resolve business-impacting issues
Pro-actively improving the quality of systems and service, and increase business value
Bringing a DevOps mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale
Manage the relationship between the operational users and the technology department. This involves organizing weekly service review meetings and being a key point of escalation for technology issues or concerns within the operational areas
Required qualifications, capabilities, and skills:
Experience supporting Linux, AWS and RDBMS based applications.
Python or Shell Scripting
RDBMS – Oracle or MS-SQL
Application Performance monitoring tools : Splunk, AppDynamic, Dynatrace, Grafana or Datadog
Schedulers - Control-M or AutoSys
Monitoring - Geneos or similar tool
Preferred Qualifications, Skills, and Capabilities:
- AWS Certification(s)
- ITIL Certification
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Experience supporting Linux, AWS and RDBMS based applications
- Python or Shell scripting
- RDBMS - Oracle or MS-SQL
- Application performance monitoring tools (Splunk, AppDynamics, Dynatrace, Grafana, Datadog)
- Schedulers - Control-M or AutoSys
- Monitoring - Geneos or similar tool
- AWS Certification(s)
- ITIL Certification
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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